V Bucks not showing up after purchasing on MS store

The biggest thing is this.

MS is only the retailer that you purchased the item from. MS can not see whether or not you received the V-bucks all that they can see is that the purchase went through.

EpicGames would be the one to talk to about getting the V-bucks put onto your account if they were not put there.

They may ask you for proof of the purchase which you can provide them with a screenshot of your order history showing the purchase by looking up your order history at account.microsoft.com

Did you buy the V-bucks on PC version of Fortnite or Xbox?

If you we logged into Fortnite on PC, you have to wait a few seconds before the V-Bucks show up. The V-bucks transfer from PC to Xbox after you bought them and they were accredited to your Epic account. If they don't show up you need to contact Epic games
to review your purchase history. If you bought it on Xbox you can do that at account.microsoft.com > payment and billing > purchase history

several choices

sign into an xbox console and load up fortnite and sign in with your epic account then it will sync but can only be used on that platform.

or get a refund, if you only play on pc then you need to purchase from within the game or through epic store as the game has nothing to do with microsoft on pc.

think its about time that Microsoft actually put big print on the purchase screen to state this is for console only. baiting and trapping people by giving mis information.

Hmm, when you're purchasing them, it says that it works for console, PC, and mobile though, and unfortunately I don't have access to an Xbox. Thank you though.

Hi Tonya! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Store purchase.

I just want to clarify, did you purchase an Xbox gift card and redeem it on your son's account to purchase V-bucks, is that correct?

May I have the exact error message/codes upon attempting to purchase V-bucks using the Microsoft credits from the gift card?

Kindly confirm if the Microsoft credits are showing up under your son's account by signing in to account.microsoft.com > payment and billing > payment option.

If it shows up under your son's account, try to purchase V-bucks in the Microsoft Xbox Store via web browser online using a PC/laptop to see if the purchase will work. Make sure that the store region should be the same as your son's account.

Best Regards,
Darhyl