V bucks didn't come through

Hi there, this might be a situation that would be better resolved with the Epic Games Support staff, located here https://epicgames.helpshift.com/a/fortnite/ They
might be able to pull up your account and verify that the V-Bucks have been redeemed. Hope this helps!

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Xbox Ambassador

Hi Andrzej, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, we need to ensure that the transaction is successfully purchased on your account. Kindly sign in to https://account.microsoft.com/billing/orders and then validate the status, make sure it is "completed".

Once confirmed, forcases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Also, there is no option for a replacement but you can request a refund via https://xbox.com/refunds.

JJohn xbox live gold 3month with v-bucks 1000 fortnite but not get v-bucks 1000 I waiting 1 months didn't get something

I bought v-bucks with a gift card through the Xbox app. And then i checked fortnite mobile and i didn't receive the v-buck even through my account is linked.

thank you for reaching out to us. this issue you seem to be having is almost certainly a problem with the epic games but i would advice checking if the v-bucks purchase when trough successfully by taking a look at your order history server if so i advice
you to contact epic games as soon as possible to see if this issue could be fixed.

My son attempted to get 1000 v bucks if he subscribed to a gold membership, he upgraded through the offer and got 0 v bucks what's going on I require 1000 v bucks or a full refund, how do I get this?