Uso da rede [Translation - Network usage]

Hey Catchoro mal

Thank you so much for taking the time to post this on the Xbox Forums.

If you could take a look at the
network connection wizard on our site, it should be able to provide some additional troubleshooting steps.

Is your console the only that is not connected to the internet?

How are you connected to the internet?

If you can help us by answering these questions we should be able to further assist you.

Go ahead and follow the link above and update us on your results.

Esse é um erro comum em momentos de instabilidade da rede do Xbox Live.

-[Translation - This is a common mistake in times of Xbox Live network instability.]

Olá, se você usa sua conexão sem fio, é melhor alterar para rede cabeada. e acredto que com 62ms está dentro da media do uso...

eu já estive enfrentando problema de latencia... depois que coloquei para usar na rede cabeada melhorou bastante, e tb dei uma melhorada na minha conexão, aumentei meu plano de internet

If none of that works, please try resetting your router/modem or try using a wired connection. If you cant, try this:

Test your network connection

If your Xbox One console is unable to connect to Xbox Live, the first step is to run the network connection test on your console. If this test is successful, your console will connect to Xbox Live. If the connection test is not successful, you’ll see an
error message, which should help to identify the specific issue that’s preventing your console from connecting.

To run the network connection test, follow these steps:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings. Any known outages will appear in the middle of the screen.
6. On the right side of the Network settings screen, select Test network connection.

Note If your Xbox One console is unable to detect your wireless network, it won’t be able to run the network connection test. If this is the case, go to the Xbox
One Wireless Network Connection Solution to troubleshoot this issue.

If the connection test is successful, your console will connect to Xbox Live. If the connection test generates an error message, select NO: I GOT AN ERROR MESSAGE below to go to the Xbox One Network Connection Error Solution, and then select
the appropriate error message to troubleshoot that specific connection issue.

I´m sure it may be just a connection issue. Don´t worry.

I´ll let you the troubleshooting guide: https://support.xbox.com/en-US/xbox-one/networking/connection-solution

I suggest you clear your Xbox's cache, press the power button for 10 seconds, and then turn it on again if it does not work then Add the network manually, if none of this works then do a factory reset on the console.