Using Mojang Minecraft account for Microsoft Minecraft.

Hello cch176,

Thank you for reaching out to us about your issue!

I have a couple of questions for you that will assist me when investigating

Are you positive that you purchased Minecraft: Java Edition through Mojang using a Microsoft account and not a Mojang account?

Is Minecraft: Java Edition the only version of Minecraft that you own?

How are you trying to load the game? Are you using the Minecraft Launcher through the Xbox app or another method?

Have you followed the Mojang account to Microsoft account migration steps? You can find those here: How to Migrate Your Mojang Account to a Microsoft Account – Home (minecraft.net)

I would verify that your purchase was successful by searching for a confirmation email in the inbox of the account you used to make the purchase.

That’s odd because if this is the Minecraft for Windows it will be purchased through Microsoft Store. The Minecraft that can be purchased through Mojang is Minecraft Java Edition.

Kindly make sure that you’re signed in under the account where the Mojang account was migrated. Please try other Microsoft accounts as well.

When you redeemed your Java Minecraft on Mojang, you have gotten a 5x5 code to redeem Minecraft on the Windows 10 store.

This redemption is a separate service of your Mojang account, and it's possible to use a Microsoft Account email that is different from your Mojang account email.

Mojang (which gives you Java Minecraft) is separate from the Microsoft Windows Store App, which uses a Microsoft Account email when you redeemed that 5x5 code.

After redemption of that code, the Windows 10 Minecraft is tied to the Microsoft Account email you used on your Windows 10 PC. From then on, you don't really need the Mojang account anymore, if you only want to play on Windows 10. You will then get the game
from the Windows 10 store only, with the E-Mail account you used on the Windows 10 store during code redemption.

So make sure you are signed in with the Microsoft Account email (which might not necessarily be the Mojang account email) when you use the Windows 10 Store app to re-download your Windows 10 Minecraft again.

Hello again, I don't know what kind of email you used to open your Minecraft account, if you used an email with a Microsoft domain you can try to retrieve it using the form, however if it wasn't, I believe that Mojang support informed you correctly and it will not be possible to recover your account.

What happened was they had a minecraft account with Mojang (it had NOT been migrated to a Microsoft account yet) and someone got into his Mojang account and then proceeded to migrate his minecraft account to their own Microsoft account (not one the OP owns)

I already wrote to Mojang support and this is what they answered me:

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended. If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.