Using Microsoft Casual Games Ad count down issue

Hello, I hope you are well.

Please try these steps.

I recommend that you create a new user account and check if the behavior is repeated in the other profile.

Press Windows + X and choose command prompt (admin).

Run the commands:

net user test /add

net localgroup administrators test /add

Thank you for your patience while working with the bot. My name is Tadeu and I am a Microsoft Xbox expert and user like you.

I hope everything is going well and thank you for reaching out.

As a freelancer, I am here to help and answer your questions.

This support is intended to answer questions about the use and configuration of the devices.

Could you provide me with more details?

Hi Liz56,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are still receiving ads despite having the premium subscription.

I want to make sure that you'll reach the right support group for this game and for your issue to be logged, responded and monitored accordingly, allow me to redirect you to the proper channel. Kindly use this link to submit a support ticket directly to Microsoft casual games support:

https://support.xbox.com/game/microsoft-casual-...

Regards,

Alvaro

Hi Entilzha,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with MSN Games Manager. To make sure that you'll reach the right support group for this application and for your issue to be logged, responded and monitored accordingly, allow me to redirect you to the proper channel. Kindly use this link to submit a support ticket to Microsoft casual games support. Sselect "MSN Games" in the games drop down menu.

https://support.xbox.com/en-US/game/microsoft-c...

Regards,

Alvaro

Hey there!

Could you post back with that error code you received? That will help us narrow down the possible issue. For now, please run through the steps on our

Microsoft Casual Games Troubleshooting page to see if that does the trick!