Using a headset on a old xbox one controller

Hi mpowers96,

You have a old or new model controller?

Look this guides:

https://support.xbox.com/en-US/xbox-one/accessories/set-up-chat-headset

Or

https://support.xbox.com/xbox-one/accessories/wired-headset-help

Hi Joooooooooodie,

Thanks for reaching out! So, the headset used to work before with the controller but suddenly it only worked with chat and nothing else? The new headset did not work with the controller and the other is not updated and they are old controllers, correct? It
also seems like this is on an Xbox One platform, not a 360 or PC.

Okay, what type of headset is being used? Afterglow, turtle beach, etc. and is it a chat or stereo headset?

Check out the following link for troubleshooting regarding Connecting a compatible headset to Xbox One. Also, try to update the other
controller and see if it works with the headset.

We hope to hear back soon

Hey there,

Sorry to hear about the audio issue! Which headset are you trying to use with your Xbox One S controller? Having those details will help us a bunch. In the meantime, I recommend consulting our

Xbox One Headset Compatibility page to make sure the headset/cable you're using is compatible. Be sure to check out the 'Standards for audio jacks' section!

Keep us posted!

Same problem. After update software on Controller. No sound device, then connect via BT. And controller recognize as old xbox(2006yo)

headset is brand new (1 month old) and if you haven't already read through the whole post I tried the headset on another Xbox (new) controller. Headset is Xbox one compatible.

Hey there Nando,



Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  

Try this out and let us know the results.