User with issue - TV & Cable Box powering down during viewing

Jaymo1978 · Jun 19, 2014

I have a friend (Opie Wan Kenobi) with an odd issue - actually two. He posted this problem himself, but the thread disappeared. I searched for forum posts with his name and it doesn't show up anywhere.

He has his TV and Cable box set up with his Xbox One, and has the Device Control enabled for both TV and box to power on AND off using Kinect. However, the Box and TV have both started spontaneously turning off at random times. The console stays on, and
with no input from Opie, the TV and box both turn themselves off.

It sounds to me like the Kinect is sending a random IR blast to power off when it shouldn't be, but I know it might be other things too. To narrow down the issue, I asked him to go to Settings -> TV & OneGuide -> Device Control and disable the turning off
tv and box when shutting down the xbox. If the issue stops, we'd know it was the Kinect sending a Power Down signal at the wrong times. If it happens again, it could be a different hardware issue. Opie said he wasn't going to do that, because he didn't want
to lose the functionality of Kinect turning off his devices for him, and that he hopes MS can patch the issue.

I'm at a loss for what to do, but thought i'd post this thread for him and direct him here to add any additional info, and in case someone has any ideas to help him. I'm hoping someone on the Support Staff might see this and have an idea.

Thanks, folks!

:)

robnyack · Jun 19, 2014

Xbox One turning on my TV?

I have xbox powering up/down my tv, cable box and receiver. Its an awesome thing

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One box to rule them all

GregDeLacy · Jun 19, 2014

TV worked after setup, but not working now... (error 0x8027025a)

So I just had the same issue. I didn't need to unplug the TV or cable box however forcing the cold boot of the Xbox One by powering down and unplugging the cable for a minute did do the trick. I also did not need to redo my settings...all functioned as
they should including Kinect powering down and on all devices. And I agree with all lets hope there is a fix / update for this cache issue soon.

Opie Wan Kenobi · Jun 19, 2014

In a nut shell he hit the nail on the head for all of what I am dealing with so yea I would like to see this taken care of and not sure if others are having the same issue. I wouldn't know what i would do with out this extra help since the forums are so
very hard to understand and navigate. I think the forums need to be broken down to formula and rebuilt cause every time I enter the forums I have this feeling I need a college degree to understand how it all works and how to navigate around to where I exactly
need to be. Thanks Jaymo1978 for having my back on this one. Its greatly appreciated!

Opie Wan Kenobi

In a nut shell he hit the nail on the head for all of what I am dealing with so yea I would like to see this taken care of and not sure if others are having the same issue. I wouldn't know what i would do with out this extra help since the forums are so
very hard to understand and navigate. I think the forums need to be broken down to formula and rebuilt cause every time I enter the forums I have this feeling I need a college degree to understand how it all works and how to navigate around to where I exactly
need to be. Thanks Jaymo1978 for having my back on this one. Its greatly appreciated!

son of stallone

The only solution I've found (which isn't really acceptable to me but better than kicking my tv screen in) is to unplug the cable box power and let it reboot. Restarting xbox or the quitting the live tv app do nothing. This used to happen back during one
of the early xbox updates and eventually fixed itself. i hope they fix this asap. to me, its a pain to have to get up and unplug the cable box after i just sat down to relax and power everything up.

robnyack

I have xbox powering up/down my tv, cable box and receiver. Its an awesome thing

-

One box to rule them all

eG x Thee Elf

Masterly,

Just to clarify, did you hold the Xbox Console power button down until the console powered off and then removed your finger? The only reason I ask is because I find it takes around 8 seconds to power down. If you pulled your finger off sooner then you are
just doing a standard power down. A power cycle clears the cache and resets the network card which typically resolves this issue especially when it is playing fine directly through the TV. Just to eliminate the HDMI cable as the possibility, can you use the
cable from your Xbox to your TV and use it for your cable box to your TV just to make sure that HDMI cable isn't bad. Let us know and we'll go from there.

EggsBoxJuan

Hi, should the above not resolve the issue, power the console off and remove the power cable from the console, also power off your cable tv box and remove the mains plug from the power outlet, Wait two minutes, power up the cable box first and once that's
fully booted up reconnect the console power cable and power up the console.

User with issue - TV & Cable Box powering down during viewing