User name still wrong

WelcomeClock72 · May 2, 2014

Please can you tell me why after several months and you telling me you have changed my username/gamer tag to back to robbohxuk and not the .........

:)

onyxishere · May 2, 2014

downloaded halo mcc under wrong user name

This is because on a console that is not set as the Home console only the original purchaser can play the game. Anyone else would require the gamertag that bought it to be signed in.

If both boys want to play, have them switch consoles while they are playing.

LukeReigns14 · May 2, 2014

downloaded halo mcc under wrong user name

got two xbox ones halo mcc bundle for two sons for christmas, downloaded game to both consoles under same user name. now says on one console when try to play that do not have rights to play game unless he logs in on brothers account. help.

Daft Badger · May 3, 2014

Who told you that your name was being changed back?

Daft Badger

Who told you that your name was being changed back?

Jesse E'

Sorry about that. Unfortunately only the enforcement team can assist with issues like this as we are just gamers like you on the community. Since you have already appealed, there's nothing else you can do than wait it out. Sorry about this

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm sorry about that. Everything about bans can be found here enforcement.xbox.com

That's where you'll see the type of ban, the duration and if you can appeal it. Support cannot assist with issues of bans or suspension.

VerbatimAsp3709

That doesn't help. The person that did something wrong gets away with it because they put a suspension on the wrong account. I filed an appeal, but dudn't realize the user name and profile image until later and I can 't go back to apply the additional info to the appeal. The suspension will be over before they do anything. Clearly this person has done something wrong before since it was a 3 day suspension.

XBF Jeremy Z

Hello Luis,

Thank you for contacting Forum support.

I do recommend to
Request a call with a live agent so they may further assist with moving the subscription. (call to see how they may assist.)

Hope this helps.

Thank you

User name still wrong