user is not logged in- can not authenticate

Discus and support user is not logged in- can not authenticate in XBoX Games and Apps to solve the problem; having trouble with among us 252d718e-afd9-439e-826a-8d48324a92f7 Discussion in 'XBoX Games and Apps' started by Emiliano Garcia2, Jun 16, 2023.

  1. user is not logged in- can not authenticate


    having trouble with among us

    :)
     
    Emiliano Garcia2, Jun 16, 2023
    #1
  2. Tomm_A Win User

    user is not logged in- can not authenticate

    Hello,



    We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).




    [​IMG]






    Thank you for your understanding.



    Respectfully



    Moderator

    Microsoft Community
  3. Tomm_A Win User

    user is not logged in- can not authenticate

    Hello Emiliano Garcia2,

    Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

    It appears that you are trying to play the game and is unable to because of authentication error. Let us check on this together and sort this out. Rest assured that we are going to perform the troubleshooting steps to help resolve the issue in a timely manner.

    Before we go any further, we would like to ask few questions to help us isolate the issue further.

    1. When did the issue start?

    2. Are you using a Windows PC and sign in your Microsoft account into the Xbox app and got the error message?

    3. Are you sign into Xbox app and Microsoft store with the same account you used during purchase the game?

    4. When was the last time you were able to play the game?

    For the meantime, you can sign out and sign in your Microsoft account from Xbox app and Microsoft Store app. Make sure to connect your device to the internet to be able to connect your account into the Xbox Network. If you are still having issue when signing in your account, try signing in your account in the account landing page to check if the account has the game license attach to it or sign in your Microsoft account through this link: Microsoft account | Order history or if you have active Xbox Game Pass subscription, you can check it under Services and subscription tab.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Microsoft Community Moderator
  4. Sodangidni Win User

    The Among Us game continues to say “user is not logged in- can not authenticate”

    Cici, are more games affected or is just Among Us?

    In addition to that, can you try connecting your Xbox to another Wi-Fi network, like a mobile hotspot?

    By the way, can you try playing the game with another profile registered on your console?
    That would be helpful to see if it’s an issue with all the profiles, or just with your profile.
  5. Sodangidni Win User

    The Among Us game continues to say “user is not logged in- can not authenticate”

    Can you describe the potential solutions that you have tried when looking for similar questions?

    That will help me to suggest different approaches.

    Thank you.
  6. Cici Patton Win User

    The Among Us game continues to say “user is not logged in- can not authenticate”

    I’m able to change the privacy and online settings and it’s the console game pass ultimate
Thema:

user is not logged in- can not authenticate

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