Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

Discus and support Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :( in XBoX Rewards & Social to solve the problem; Hello, My name is Nathan! Roughly about a week ago I decided to use my 6800 (out of my 9000) rewards points to redeem a Xbox game pass subscription,... Discussion in 'XBoX Rewards & Social' started by ReV faZeR, Jul 13, 2018.

  1. ReV faZeR
    ReV faZeR Guest

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(


    Hello,

    My name is Nathan!

    Roughly about a week ago I decided to use my 6800 (out of my 9000) rewards points to redeem a Xbox game pass subscription, I've been in contact with support twice now and they both recommended me to come here for help.

    What should I do? I've tried waiting, resending the confirmation email (which I still haven't got, it just says "shipped", support, restarting my box, deleting and re-adding my account and still no luck.

    I'll be super frustrated if I lose out on all of those points. But I trust that someone here will be able to assist me, I really appreciate any help!

    Thanks!

    :)
     
    ReV faZeR, Jul 13, 2018
    #1
  2. JJeffrix
    JJeffrix Guest
    Game pass redeem code error

    I bought my Xbox one a couple of days ago and I redeemed my Xbox game pass and Xbox live the day I got it(the one month pass you Get in the box). I went to download a game pass game and found I didn’t have the game pass. So i tried to redeem the code again
    but It says It has already been used?!?

    Thanks
     
    JJeffrix, Jul 13, 2018
    #2
  3. Vasilis23GR
    Vasilis23GR Guest
    Sharing memberships on same console using 2 accounts

    Hello, a month ago i bought a one month subscription for xbox game pass and worked fine and now is about to expire. A few days ago a friend gave me another code to redeem for another month but said that it can only by used with new accounts. If i make a
    new one on my console will i still be able to play the games from game pass on my main account?
     
    Vasilis23GR, Jul 13, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    For help with the Microsoft Rewards program, you would need to contact their customer
    support.
     
    Smwutches, Jul 13, 2018
    #4
  5. ReV faZeR
    ReV faZeR Guest
    Already did, first I was talking to Xbox Support, they directed me here. I found no answers so I messaged Microsoft Rewards Support and they also directed me here.
     
    ReV faZeR, Jul 13, 2018
    #5
  6. Smwutches
    Smwutches Guest
    You will need to try emailing Microsoft Rewards support. That is the only way to get support for their program. Xbox Rewards is a separate program and their support cannot assist with Microsoft Rewars.
     
    Smwutches, Jul 14, 2018
    #6
  7. OK Fowl
    OK Fowl Guest
    For help with the Microsoft Rewards program, you would need to contact their customer
    support.
     
    OK Fowl, Jul 14, 2018
    #7
  8. ReV faZeR
    ReV faZeR Guest

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    I tried lol, the first person sent me here, and the second time I contacted support they never got back to me Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :( :(

    At this point I really feel like I wasted my points. Its literally been a week, I don't understand....
     
    ReV faZeR, Nov 3, 2018
    #8
  9. ReV faZeR Win User

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    You will need to try emailing Microsoft Rewards support. That is the only way to get support for their program. Xbox Rewards is a separate program and their support cannot assist with Microsoft Rewars.
    I tried lol, the first person sent me here, and the second time I contacted support they never got back to me :(

    At this point I really feel like I wasted my points. Its literally been a week, I don't understand....
  10. OK Fowl Win User

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    For help with the Microsoft Rewards program, you would need to contact their customer
    support.
  11. Smwutches Win User

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    For help with the Microsoft Rewards program, you would need to contact their customer
    support.
  12. Smwutches Win User

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    You will need to try emailing Microsoft Rewards support. That is the only way to get support for their program. Xbox Rewards is a separate program and their support cannot assist with Microsoft Rewars.
  13. ReV faZeR Win User

    Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

    For help with the Microsoft Rewards program, you would need to contact their customer
    support.
    Already did, first I was talking to Xbox Support, they directed me here. I found no answers so I messaged Microsoft Rewards Support and they also directed me here.
Thema:

Used my points to redeem the Xbox Game Pass about a week ago, and I still haven't got it :(

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