Use a different way to pay

Discus and support Use a different way to pay in XBoX on Consoles to solve the problem; "We couldn't get authorization for this. Try a different or new way to pay. If you have more questions, ask your bank." PBR9012... Discussion in 'XBoX on Consoles' started by ArcTic Lord, Mar 27, 2014.

  1. ArcTic Lord
    ArcTic Lord Guest

    Use a different way to pay


    "We couldn't get authorization for this. Try a different or new way to pay. If you have more questions, ask your bank."

    PBR9012
    c46e6cb1-18e3-46a7-87d6-bdae595787f1
    2014/03/28 - 03:54:07 UTC
    Can't buy xbox live because this message comes up rather I use paypal or a credit card, I've checked that the credit card info is correct about 15 times, and I also know it is because I've used it multiple times before this happened.

    :)
     
    ArcTic Lord, Mar 27, 2014
    #1
  2. yooperswagg
    yooperswagg Guest
    Use a different way to pay

    Very very displeased with the way everything has worked out with my xbox one purchase. Everything has been such as a hassle. from retrieving my gamertag because my old email is no longer valid, to now not being able to buy something from your store because
    i live in guam and there is no way to input this on the payment methods. Everyone at microsoft needs to start focusing on the nutz and boltz of these systems and not the cool "face and voice recognition software". What does all that matter if i cant even play
    a game on the device i bought to play games on!!!!
     
    yooperswagg, Mar 27, 2014
    #2
  3. Judaor
    Judaor Guest
    Use a different way to pay

    this is the kind of issues that makes people migrate to PS4.
     
    Judaor, Mar 27, 2014
    #3
  4. BriceMcMillan
    BriceMcMillan Guest

    Use a different way to pay

    Hello ArcTic Lord,

    Sorry to hear your having issues with your billing method.

    Please see the billing support page for possible solutions.

    Billing : Xbox subscriptions

    or Contact support directly. They will be more than happy to get you squared away..

    Contact Us | Xbox Support

    Hope this helps..
     
    BriceMcMillan, Mar 27, 2014
    #4
  5. Hex296 Win User

    Use a different way to pay.

    Come on this is so annoying I'm just trying to play overwatch!
  6. Judaor Win User

    Use a different way to pay

    HAVE THE SAME PROBLEM!!!!!!! 1 YEAR AFTER AND MS DOESN'T FIX IT>> THIS MAKES ME MAD
  7. Misses Joust Win User

    Use a different way to pay

    G'day Lykwid! Curious, did they ask you to change your Microsoft Account email or your Contact email? If the two are listed as the same, then it can stir up some issues when it comes to account security. We wouldn't be able to contact you
    at that address if you were locked out of the account, for example, so having a different contact email listed is really helpful when keeping your account safe and secure.

    As for your billing info, if you're still having difficulty reaching that through xbox.com, can you please try
    commerce.microsoft.com as well? You should be able to update your details there as well.

    Chyld989, were you able to get your account stuff resolved with our phone team? Let us know!
  8. Chyld989 Win User

    Use a different way to pay

    Still no answer on this issue, and now I'm going to try calling Microsoft support for the third time to see if they can fix this. Very frustrating.
  9. HairyLurch666 Win User

    Use a different way to pay

    i got the same when trying to sort out gold membership during setup..Gave up but it worked when purchasing off the store.
Thema:

Use a different way to pay

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