Use a different way to pay

Discus and support Use a different way to pay in XBoX Games and Apps to solve the problem; I keep getting this error when attempting to make a purchase on the site Your purchase cannot be completed with this payment option. Try a different... Discussion in 'XBoX Games and Apps' started by Alec Omega, Jan 1, 2016.

  1. Alec Omega
    Alec Omega Guest

    Use a different way to pay


    I keep getting this error when attempting to make a purchase on the site

    Your purchase cannot be completed with this payment option. Try a different or new way to pay.

    I also get this error when using smartglass or windows 10 to make purchases.

    I can make purchases on my xbox one console with the exact same credit card and it works fine.

    I've contacted support but they don't understand why I'm saying.

    How can I get this fixed?

    :)
     
    Alec Omega, Jan 1, 2016
    #1
  2. yooperswagg
    yooperswagg Guest
    Use a different way to pay

    Very very displeased with the way everything has worked out with my xbox one purchase. Everything has been such as a hassle. from retrieving my gamertag because my old email is no longer valid, to now not being able to buy something from your store because
    i live in guam and there is no way to input this on the payment methods. Everyone at microsoft needs to start focusing on the nutz and boltz of these systems and not the cool "face and voice recognition software". What does all that matter if i cant even play
    a game on the device i bought to play games on!!!!
     
    yooperswagg, Jan 1, 2016
    #2
  3. Judaor
    Judaor Guest
    Use a different way to pay

    this is the kind of issues that makes people migrate to PS4.
     
    Judaor, Jan 1, 2016
    #3
  4. Roma Egypt
    Roma Egypt Guest

    Use a different way to pay

    i have the same error from 1 week

    heyyy Microsoft .. i will pay for you

    fix this plz
     
    Roma Egypt, Jan 2, 2016
    #4
  5. ZednoughtGaming
    ZednoughtGaming Guest
    I've been getting this error for several weeks and nothing has changed. I even tried using a different card and it still didn't work. Fix this, Microsoft!
     
    ZednoughtGaming, Nov 1, 2018
    #5
  6. Hex296 Win User

    Use a different way to pay.

    Come on this is so annoying I'm just trying to play overwatch!
  7. Judaor Win User

    Use a different way to pay

    HAVE THE SAME PROBLEM!!!!!!! 1 YEAR AFTER AND MS DOESN'T FIX IT>> THIS MAKES ME MAD
  8. Misses Joust Win User

    Use a different way to pay

    G'day Lykwid! Curious, did they ask you to change your Microsoft Account email or your Contact email? If the two are listed as the same, then it can stir up some issues when it comes to account security. We wouldn't be able to contact you
    at that address if you were locked out of the account, for example, so having a different contact email listed is really helpful when keeping your account safe and secure.

    As for your billing info, if you're still having difficulty reaching that through xbox.com, can you please try
    commerce.microsoft.com as well? You should be able to update your details there as well.

    Chyld989, were you able to get your account stuff resolved with our phone team? Let us know!
  9. Chyld989 Win User

    Use a different way to pay

    Still no answer on this issue, and now I'm going to try calling Microsoft support for the third time to see if they can fix this. Very frustrating.
  10. HairyLurch666 Win User

    Use a different way to pay

    i got the same when trying to sort out gold membership during setup..Gave up but it worked when purchasing off the store.
Thema:

Use a different way to pay

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