Use a different phone number

HI Vanessa,

Try using a different phone number, also verify your number is entered correctly including area code and full number.

How do you use a different phone number it doesn’t let me

Hi, Calico! I'm sorry to hear you're having trouble adding your phone number to your account. No worries, I'm happy to assist you with this today.

Have you used this phone number in the past? It seems that your phone number is linked to a different account based on the error you mentioned. Did you try a different phone number?

Have you also tried resetting your password?

https://account.live.com/ResetPassword.aspx

Thank you!

Hi Arminas. My name is Kyle and I'm an independent advisor.

This suggests that the phone number has already been used on a different Microsoft account. If possible, have you tried adding a different phone number to see if the same error occurs?

Thanks,
Kyle

Hey,

Here is a list of support phone numbers. Different countries.

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Let us know if yours is in there.