usb wireless dongle metal shield fell off!

Thanks, but I would like someone to tell me in the fourm how to fix it and not be redirected to call the support center.

Hello jonasilver,

You're welcome.

Although we can assist you with troubleshooting here, the experts you needed is not to troubleshoot the issue. As there is no hardware repair here in forum.

We recommend you reach out our live support team for you to know your support options.

That is why you they can assist you with repairs related to hardware issues on Microsoft Store. Should you be comfortable writing instead of phone calls, you may try to use the Microsoft Store virtual assistant and get connected to our live chat support team.



..

Link: MicrosoftStore.com

Terms of sale can be found here - Terms of Sale - Microsoft Store.

Regards,

Hello jonasilver,

Thank you for posting in Microsoft Community.

We understand that you're having trouble with your Microsoft wireless desktop 850 USB dongle.



To ensure you will assist by the right team, please reach out to our live support by contacting them: Contact Microsoft Store Support - Microsoft Support.

Have a great day!

Sincerely,



Microsoft Community Moderator

You would be better off getting a wireless keyboard and mouse that use a USB dongle. They work just fine

Bluetooth won't allow for wireless headsets like you think. I have a PS4 which has bluetooth and my wireless headset for it requires the USB dongle with it and a cable that goes from the USB dongle to the optical out port on it. (turtle beach 500p) I have
a wireless one for my X1 as well (afterglow AG9) and it just has the USB dongle.