USB TV Tuner - One Guide and Setup no longer working in Australia

Hi,

I already follow this Guide to set up the Digital TV Tuner but when i'm on step "Set up your USB TV tuner", my tuner isn't recognized by the Xbox One X and tell me to plug it.

There is a digital tv tuner coming out soon to Australia so you can view one guide....UK, USA and Canada I think already have been released.

Why dont Microsoft send the tv tuner as well as the one guide to Australia. Australia have fairly good free tv and we want it to. Why is Xbox One so sht in Australia. Why dont they release some of the features to us like...

• Xbox On command
• Be Able to link ur Satellite/Cable and TV to your Xbox
• Xbox One Guide
• Xbox Passthrough integration with Xbox One Guid
• Xbox TV Tuner
• Some streaming service like Netflix or Hulu Plus. I know we have Quickflix but it is horrible.
  
• Foxtel Play

Its already been a year but Microsoft are yet to release these features to us or even explain why they cannot.

Compared to the US and UK Australia are a small market but are still big enough to have an opinion and to get answers or change.

Good Job Microsoft just waiting to see what else you screw up.

Xbox one guide works for my OTA setup but doesn't detect my HomeWorx digital tuner.

I have just gotten a USB TV tuner but in one guide its just says no info available it will not show the now or next show info. I have reinstalled the tuner, gone through the settings a million times cleared every thing but still not luck. Can any
one help me please ?

Is this the official TV tuner that was released for the Xbox or a third party one?