USB Reset

Yes, def something wrong, because mine has been on the grey screen for half an hour.

Are you talking about the reset where you press and hold the bind button and the eject button? If so that only takes a few minutes.

Hey there
Westohooligan,

Thanks for reaching out to the Forums for clarity on this subject. I totally understand how this could be pretty disheartening. It really shouldn't take that long, but it should also show progress at some point.

If the offline update doesn't work, I suggest either trying the reset through another wireless network or creating a repair order either online or with a
customer support agent's help.

Thanks for reading!

Hi!

Are you talking about a format? If so it only takes a minute.

Hi MomWV,

I'm Anirban and I'll be happy to help you.

Try these steps and let me know how it goes:

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the mains lead to ensure that the console is completely powered off. Wait 30 seconds, and then plug the mains lead back in.

3. Plug the flash drive into a USB port on your console.
4. Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port, Xbox One: located on the left side of the console) and the Eject button (Xbox Series X: located just above the disk drive slot, Xbox One: located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair button and Eject button for 10-15 seconds. Listen for two "power-up" tones a couple of seconds apart.

Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any "power-down" chirps, that also means this failed.

You can release the Pair button and Eject button after the second power-up tone. Now when the console restarts, remove the flash drive. Once the console restarts, you should see the digital setup experience to guide you through resetting your console.
Note The console restart may take several minutes. If you’re using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you’ll need to connect at least once during the system setup process.

Source: https://support.xbox.com/en/help/hardware-network/console/reset-console-to-factory-defaults

Kind regards