USB Ports Seem to Not Be Working...

Hi there,

Don't know if this is the correct forum (first-time poster) but I've been having some issue with my Xbox One's USB ports. In the most recent update it says we can update our controllers, so I tried to do this by plugging in a USB-microUSB to my controller
in order to update. I do not have the Play-n-Charge kit, so I used a standard micro USB cable to do this.

When I take out the batteries to the controller and plug it in via USB (on the side) the controller turns on, I am able to move around and play. But the controller consistently says "low battery" and when I go to update it, the Xbox asks me to connect the
controller to via USB cord. Very frustrating.

To test this again, I plugged in an external storage device via USB to see if it would work. The device gets power from the Xbox, and initially when I plugged it in the Xbox asked if I wanted to re-format the drive for games (It's a 1TB, USB 3.0 Seagate
drive), but I said no, b/c I just wanted to see if the USB drive works. I put some photos on the drive in order to change my background image on the Xbox, in order to test.

When I do this, and go into Media Player, the external drive does not show up. If I go into the system settings and try to change the background image, the external storage device is not an option. I have a Plex account and a MyNet router that is accessible
via wireless in the Media Player, but the external drive is nowhere to be found.

All this leads me to believe there is an issue with the USB ports on my Xbox. I've tried the two other ports along the back and got the same issues. My devices receive power and turn on, but do not register on the Xbox.

What should I do? Should I call support, exchange for a new one? Or am I missing something? Thanks.

:)

 

usb ports not working

I have an arcade model xbox with three usb ports. I have a kinect, a wireless adaptor and a usb stick connected. I find each time i turn the console on one or more of the usb connections does not register. this seems to alternate each time i turn it on......
very frustrating since i have upgrades saved on the usb memory... What is going on??????/

 

usb ports not working

If your console is very old it's possible that it's finally starting to give up the ghost. You should consider doing what I did before it dies outright - find a gaming store near you that has a great trade in deal and trade your console in for a newer model
with a warranty. I traded in my older console for a new slim during a trade in offer at my local gaming store and basically got my 250 gb slim console for $130.