USB ports not functioning?

So I have had (what I thought) was an issue with my external hard drive since the NXOE preview program back in October.

I was downloading Halo 5 on October 25th, left the room for awhile, and when I came back my console was frozen. I pulled the plug, since nothing else was working, and when it came back up-- no external hard drive. It wasn't being recognized at all.

If I powered down the console completely, unplugged it for well over 5 minutes, plugged the external drive in and powered up the console. I had no wifi connectivity-- It would not see any wifi networks at all. And still no hard drive being recognized. After
powering down again and unplugging, I started the console without the external drive plugged in. Wifi was restored, everything was fine (aside from the external drive still not working).

This has continued since then. I worked with Hyperion on the NXOE forums to provide info, submit feedback, and since then I have been waiting for a software fix.

However some new information has come to light. I tried to play Disney Infinity, however the 2.0 base (which is USB) does not work... So reading the external drive is not the issue. The USB ports are not working.

I have tried all 3 ports and have plugged in a USB hub to the side port-- the hub does power up when plugged in, however no connectivity if I plug the external drive or the infinity base in.

So my question (finally) is this: Am I looking at a hardware failure? Or is this, indeed, a software problem?

And as a follow-up question: if this is hardware, and I send it in to get repaired, what would the repair fee on that generally look like? More or less than paying $150 for a refurb console?

Thanks! I appreciate the time.

:)

 

usb ports not working

I have an arcade model xbox with three usb ports. I have a kinect, a wireless adaptor and a usb stick connected. I find each time i turn the console on one or more of the usb connections does not register. this seems to alternate each time i turn it on......
very frustrating since i have upgrades saved on the usb memory... What is going on??????/

 

usb ports not working

If your console is very old it's possible that it's finally starting to give up the ghost. You should consider doing what I did before it dies outright - find a gaming store near you that has a great trade in deal and trade your console in for a newer model
with a warranty. I traded in my older console for a new slim during a trade in offer at my local gaming store and basically got my 250 gb slim console for $130.

 

Hi there, thank you for using the Community Support Forums, because we are not Microsoft employees, our ability to help is very limited, it seems like it could be a problem with the USB hardware, there is one last software option that you can try and that
would be a factory reset, it acts like a Windows reinstall on a PC so if it’s a software problem that should fix it... here is a guide on how to perform a factory reset

support.xbox.com/.../offline-system-update-diagnostic-tool doing that will delete everything, so you will have to download any digital games again, your progress is safe in the cloud so they won’t be affected. if after a factory reset the problem is still
there then unfortunately, you will need to submit a request to have your device repaired. To submit a repair request, visit the Xbox Online Service Center
https://myservice.xbox.com/

 

I did actually do the factory reset, after the NXOE was live.... No change.

 

A offline reset with a flash drive might work. That said, it is possible that the bios in the boot sector might have disabled the USB port as well. That might require a repair.

 

I have not attempted an offline reset... But it's worth a shot.

Is there a good reference or tutorial site? I'll see what I can locate on Google.

If that doesn't work, to the repair shop it goes!

Thanks everyone!

 

With the USB ports not working it probably is not the best of ideas to try using a flash drive to do the offline reset.

 

Yeah... Just realized that wouldn't really work.

Thanks.