USB port on Xbox one X not working

AJJones4 · Jan 31, 2019

The USB port in the back if my Xbox OneX isnt working. The one closest to the HDMI port. We haven’t even had it for a month yet. We just tried to use it yesterday. It worked for about an hour then all of a sudden it said “please reconnect controller” on
the screen. Unplugged it and plugged it right back in. I thought it may have been the controller/ cord so tried different controllers but none of them will work in that port. I used canned air hoping it was just dust but that didn’t work. Can someone please
help??

:)

daneyul

Make very sure you're in the right USB port if you have an Xbox One without a dedicated Kinect port (like an Xbox One S or Xbox One X)!

The Kinect--even though it has a power adapter--needs consistent voltage in its USB connection too, and only the USB port on the Xbox labeled "Kinect" provides it (that's the port closest to the HDMI I believe.) A POWERED USB hub may work too.

But... plugging the Kinect into one of the other two USB ports--or a non-powered USB hub--will cause problems -- either a warning to plug it in the right port... or intermittent connection issues... or a failure to be detected at all.

ThePouchBear

I would recommend contacting Microsoft support because this sounds like it may be a warranty claim issue.

VLG KIZA

If its only a month old it should be under warranty. Take your xbox back to the shop and get them to replace or repair it.

ravary212

use a multi usb port on a usb port thaht work in your xbox, if thaht doesnt work try cleaning the usb port with some alcohol in a small stick with some cotton on it.

zmaster2XXX

I would recommend reaching out to support with this one

USB port on Xbox one X not working