usb factory reset not working

Hi MomWV,

I'm Anirban and I'll be happy to help you.

Try these steps and let me know how it goes:

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the mains lead to ensure that the console is completely powered off. Wait 30 seconds, and then plug the mains lead back in.

3. Plug the flash drive into a USB port on your console.
4. Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port, Xbox One: located on the left side of the console) and the Eject button (Xbox Series X: located just above the disk drive slot, Xbox One: located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair button and Eject button for 10-15 seconds. Listen for two "power-up" tones a couple of seconds apart.

Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any "power-down" chirps, that also means this failed.

You can release the Pair button and Eject button after the second power-up tone. Now when the console restarts, remove the flash drive. Once the console restarts, you should see the digital setup experience to guide you through resetting your console.
Note The console restart may take several minutes. If you’re using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you’ll need to connect at least once during the system setup process.

Source: https://support.xbox.com/en/help/hardware-network/console/reset-console-to-factory-defaults

Kind regards

Factory reset, and a usb software reinstall.

Works every time.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Freddy, unfortunately when it comes to offline reset there is no other way to perform the procedure.

I don't know what error your console was showing, usually they are errors E101, E102, if your console is showing any errors like these, usually offline reset can't fix it.

Thanks for the feeedback, and Merry Christmas!

Yeah sadly I don't know either due to the HDMI out port pins breaking off but thank you for the advice anyway, also merry Christmas!