"USB Device Unavailable"

Misses Quinzel

Although a small update but at least an update however I think we all knew Microsoft could produce this already and didn't want to say they had. I feel now that as more and more users are experiencing this issue Microsoft felt they had to now tell us something
and with the mysterious and very slow investigation team taking 6-7 months to watch a media file through ANY device, it seems someone finally decided to do this.

I like the 'Microsoft are not taking the blame for this or acknowledging it is actually a Microsoft issue' line you added to say 'For now, though, we don't need any more device', which implies you are still blaming devices and possibly may require more going
forward or at a later date.

I wish you could be honest and just say, this is a Media Player App issue and it is most certainly NOT a device issue unless you mean that every compatible USB, or external hard drive which can be connected to the Console experiences this issue, then sure,
every single manufacturer of devices are to blame.....I wonder if they would like to hear that their devices are being blamed for a fault in which we all know lies with Microsoft.

Strange how every single compatible device work just fine with all PC's, laptops, Xbox 360's, and EVERY other machine that allows USB connections, but just not the Xbox One........very strange!!!!!!!!!

here is how to reproduce it. go to walmart and buy an xbox one. install the media player on it. then put any downloaded video(mkv, avi, mp4, ect) on a flash drive or hard drive and play all. just let it play for a while and it will eventually happen. it
may be within a few minutes and it can take over an hour. the xb1 doesn't seem to discriminate against any type or brand of drive. have the drive plugged directly into the xb1. if u stream it from a computer thru an Ethernet cable it won't happen. u must have
the drive plugged directly into the console. let me know if this trick doesn't give u the same problems as it has given all of us misses quinzel.

MeetingwTheBOBs - We're sorry to see you go! The information you could have provided would have helped the appropriate teams nail down what you all are running into, but I understand your frustration with this.

DKalleck - Please seem my post above for the information that we are looking for to help resolve this.

I'm getting the same problem while streaming from my Windows 8.1 PC. I had almost no problems streaming from my Windows 7 PC. It would happen occasionally, but now it happens 2 seconds in. Sometimes files won't even open. .mp3, .mp4, .avi, .mkv. It doesn't
matter. They all close.

just finished chatting with xbox support and they want me to send my xbox one back for this issue. looks like no xbox for 2-3 weeks. has me reminiscing when i had to send the 360 back and forth