USB device unavailable HELP!!!!!

Misses Quinzel · Feb 25, 2015

Hey there Carbon! I have no update at this time, but once I do, I will be sure to update you all in here and other threads that I have been tracking.

Saint Vale · Feb 26, 2015

Guys, I think that I've found a fix!

Whether it's temporary or permanent has yet to be determined. I've been able to play an mkv file of a Portlandia episode twice with no interruptions. Follow these steps below and see if this works for you, hopefully it will.

1. Delete the media player app. (Go to my games & apps highlight the media player app and press the view (start) button. Then select manage app. Under where it says intern click manage all, then select uninstall all)

2. Do a power cycle for the Xbox One. Link on how to do this below. Be sure to scroll down to where it says physically power cycle the console.

Restart or Power Cycle Xbox One Console

3. After the power cycle, reinstall the media player app from the Xbox Store.

4. This might be the MOST important step. You can do this either after or while power cycling your Xbox One.

With the USB Drive, format it to fat32 by using a computer. Even if it is already fat32 and you have never formatted it before.

For Mac:

www.ehow.com/how_8147841_format-flash-drive-mac-fat32.html

For PC:

www.ehow.com/how_6062390_format-flash-drive-fat32.html

After this, plug the flash drive into the Xbox One and you should be good to go!

Saint Vale · Feb 26, 2015

Again, this is not definite. I'm still in talks with Xbox Support about the issue. If you have any problems even after doing these steps. Let me or Xbox Support know.

Saint Vale · Feb 26, 2015

Guys, I think that I've found a fix!

Whether it's temporary or permanent has yet to be determined. I've been able to play an mkv file of a Portlandia episode twice with no interruptions. Follow these steps below and see if this works for you, hopefully it will.

Delete the media player app. (Go to my games & apps highlight the media player app and press the view (start) button. Then select manage app. Under where it says intern click manage all, then select uninstall all)

Do a power cycle for the Xbox One. Link on how to do this below. Be sure to scroll down to where it says physically power cycle the console.

support.xbox.com/.../power-cycle-console

After the power cycle, reinstall the media player app from the Xbox Store.

This might be the MOST important step. You can do this either after or while power cycling your Xbox One.

With the USB Drive, format it to fat32 by using a computer. Even if it is already fat32, or you have never formatted it before.

For Mac:

www.ehow.com/how_8147841_format-flash-drive-mac-fat32.html

For PC:

www.ehow.com/how_6062390_format-flash-drive-fat32.html

After this, plug the flash drive into the Xbox One and you should be good to go!

Again, this is not definite. I'm still in talks with Xbox Support about the issue. If you have any problems even after doing these steps. Let me or Xbox Support know.

DropDeadArtemus · Feb 26, 2015

Add me to the list of those affected. I'm using a 16GB Kingston flash drive, an HGST Touro Desk 4TB external hard drive, and wireless streaming. All seem to cause problems whether it be playing .mp4, .avi, or .mkv.

www.amazon.com/.../ref=sr_1_1

www.amazon.com/.../ref=oh_aui_detailpage_o00_s00

Links to devices I'm using.

MeetingwTheBOBs · Mar 12, 2015

Same here. I can't believe this is still an issue.

Misses Quinzel · Mar 13, 2015

Hey there, MeetingwTheBOBs! I've got you handled in
this thread. Thanks for understanding.

Misses Quinzel · Mar 24, 2015

Hey, everyone! I just wanted to let you know that we've got some progress going and were able to reproduce the issue. I don't really have an update outside of that, but I wanted to make you aware of the strides that we were making here. Thanks to everyone
that has provided devices! Again, once I have more information, I'll post in here for you all.

Ben Osborne · Apr 11, 2015

I've been using a workaround for a few weeks. It's kind of obvious and won't work for everyone, but I thought I'd mention it. If you have a router with a USB port and that will serve media, just plug the drive into your router. The XBox One Media Player
will reliable play stuff from that drive, with no disconnects. This method also lets any other devices on your network to access that media.

Misses Quinzel · Apr 13, 2015

Hey, everyone! I have some terrific news! If you have your console set to Instant On, you should have received an update to your Media Player app. If you are set to Energy Saving, you should receive the update later today if you haven't launched the app
up. Please test out the app with any of your USB devices. Let me know of your results and if you are still seeing the error after update.

BreakerM0577 · Apr 30, 2016

I'm now getting this error and my system is completely up to date...

Mister Quimby · Nov 1, 2018

Hey there BreakerM0577!

As this thread is quite a bit old, I recommend creating a new one if the issue is continuing to occur. Be sure to include the full details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Misses Quinzel

Hey, everyone! I just wanted to let you know that we've got some progress going and were able to reproduce the issue. I don't really have an update outside of that, but I wanted to make you aware of the strides that we were making here. Thanks to everyone
that has provided devices! Again, once I have more information, I'll post in here for you all.

Misses Quinzel

Thanks so much, AN JUSTICE4 ALL! I have passed your USB information along as well. :3

DMX

I can verify that the media player has been crashing since I've first installed it last year when it came out. It doesn't matter what video I'm playing, or what length of time the video is, the media player will randomly crash with the message everyone that
uses the media player to watch videos from gets: "USB device unavailable". I am a preview member so I have been sending feedback with screenshots every time this happens, which sometimes is 2-3 times on the same video.

My USB device is a PNY 128G flash stick.

I can't imagine you saying this isn't a wide spread issue. I would guess that statement only makes sense if you compare the number of consumers using their X1 as a video player as opposed to a gaming system. If you compare it that way then yes, its not a
wide spread issue. But from the consumers that use the media player, this is a wide spread issue.

I have to re-iterate Carbon's concerns in that Microsoft is not focusing on the media player issue enough. I applaud that you guys are focusing on the gaming ... and rightfully so. But what differentiates X1 from the competition is its image of being the
"complete package". I have a friend that owns a PS3, and hasn't decided on whether he is going to get an X1 or a PS4. I can tell you that he primarily used his PS3 as a media player (Blu-ray, etc), and has been asking me what I think he should get as his entertainment
device. He knows I've been an Xbox loyalist for a lot of years now, but I'm having a hard time knowing how to sell him on getting an X1 because of all these "entertainment" issues that we all keep experiencing. Heck, when he's over watching a movie and the
media player crashes, it sucks when he tells me "and why should I get an X1 again?"

I know too many people that are casual gamers, and I'm not pushing them into getting an X1 because I don't want to look like an idiot when their systems crash.

Misses Quinzel

Hey there, Carbon! Thanks so much for the information. However, I need specific models of your devices and file types that you have used so that the investigating teams can test those out. Please post back with those for me and I will pass that along.

Misses Quinzel

Thanks so much, guys! Your formatting for the Xbox One should be only NTFS, not FAT32, so be sure that you have them set to that when you are formatting your hard/flash drives.

I completely understand your frustration with your videos freezing. I'm not one to just let that slide, either. To pass along this information to the appropriate teams, I will need to know what devices you are using (brand, model, USB speed) and what type
of files you are trying to watch. Post back with these items, and I will make sure the right people are notified.

Thanks for your cooperation in getting this resolved!

USB device unavailable HELP!!!!!