US Xbox One with a 200-240 Power Supply but a US AC cord

You want to order the AC cord, or the whole power supply including the power brick?



A PC power cord should work as an AC cord replacement. I've used one before on the more modern supplies that do not have a center notch in the power receptical (non-203w power supplies.



The whole power brick can be ordered from Microsoft on myservice.xbox.com. Start a repair and one of the options is to buy a replacement power brick. They're about $30.

Hey Maxime thanks for keeping in touch!

We suggest plugging the console directly to the wall To connect the power supply to your Xbox:

1. Fully insert the DC power cord into the console.
2. Firmly plug the AC power cord into the power supply.
3. Plug the other end of the AC power cord into a wall outlet.

Also check out the
power settings on the console! Give it a shot and let us know if we can further assist!!

Most portable electronics will work on any voltage from 85 to 265 volts. But your Xbox supply is less. Therefore you exploded internal PSU parts.

If a power supply meets design requirements that existed long before PCs existed, then only its power supply is destroyed.

Now, that AC power cord says what voltage it will connect to. If you have wiring that is required everywhere in the country, then that Xbox plug could never connect to 240 volts or a 240 volt receptacle. How could you possibly connect a 120 volt supply
to a 240 volt source? Your damage is directly traceable to someone who (apparently) violated well defined and 'no reason to ever violate' standards.

The power cable that connects between the power supply block and the mains outlet on the wall is actually a

standard AC cord that many other devices use, like TVs, monitors, and desktop computers.

You'll want either the C18 AC cord, or the more common C14 AC cord. They are cheap to replace. Just order one online somewhere or borrow one from an existing device in your home. Chances are you might even have an extra cable like that lying
around.

If you need a new power supply block, you will have to
contact Microsoft for a replacement. Microsoft sells neither the block or the cord separately like accessories on the store.

Hello Aline,

Thank you for posting here on the Xbox forums. Are you in the same country that the Xbox was purchased in?

• The AC power cord is about 5 feet, 9 inches (1.2 meters) long.
• Using a power cord other than the one designed for your power supply may damage the power supply and your Xbox.
• The type of plug that connects the power cord to your electrical outlet depends on the country and region where your Xbox was sold new.
• The Xbox power supply contains a fuse to help protect your console from power surges and excessive voltage. This fuse can’t be replaced.
• For more information on your power supply, you can review this link here :
  About the Xbox One power supply

Hope this helps!

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