Urgently need help

Did you already put the code in? There should be a card in the box somewhere with a prepaid code for the game.

And the last store you purchased from is now closed. I have posted an answer in your other thread as well. Basically for those who haven't seen it, you state you hit the console (rough treatment will break it). Also, after 7 xbox's you could have bought
on brand new and had free warranty repairs from Microsoft.

Checked the in-game volume ?

Menu > Options > Sound/ Audio

Start > Options > Sound/ Audio

You said your rank has gone back to 1 and only the game makers have permission to change unless you have recently met a hacker by mistake so I think its worth having a chat to the creators of the game it is possible there's an error on their servers.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sugarhoneybeee, I`m sorry for what is happening, but unfortunately to access your account you have to know the password and also the security information.

What you could try is to fill out the account recovery form via the link below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...