URGENT Xbox Live Purchase/Redeem Issue

Discus and support URGENT Xbox Live Purchase/Redeem Issue in XBoX on Consoles to solve the problem; URGENT!!! Please HELP! Customer support directed me here. Bought the Gears Of War Xbox S Edition and redeemed codes but can't download. I Input codes... Discussion in 'XBoX on Consoles' started by TwoLouD, Oct 25, 2016.

  1. TwoLouD
    TwoLouD Guest

    URGENT Xbox Live Purchase/Redeem Issue


    URGENT!!! Please HELP! Customer support directed me here.

    Bought the Gears Of War Xbox S Edition and redeemed codes but can't download. I Input codes for the GOW4: Ultimate Edition Game and LE Console Pack + Bonus Gear Packs to redeem codes but am not able to download them from anywhere.

    Xbox support says that they show I own the license however I do not see them in games that I am able to download nor do I see them in my order history online. If I go to the online store it only give me an option to buy them.

    When I redeem codes my old email address is listed. I believe this issue is being caused by my "sign-in" email address and the address listed for when I redeem codes do NOT match. The redeem code email shown on my xbox is an old work address and my xbox
    live email address is a current email address.

    This is very frustrating to spend $450 on a console and game and not be able to play. Please HELP!

    :)
     
    TwoLouD, Oct 25, 2016
    #1
  2. 1-Bad-Mutha
    1-Bad-Mutha Guest
    How do you access your free copy of Madden in the bundle?

    Purchased the Xbox One Madden bundle. Great value...assuming I can find Madden. Redeemed the code. The Xbox gave me a message that I redeemed the Xbox One bundle. There is no place to download the game for free. Didn't automatically queue up. Still asks me to pay for it when I go to the game in the store. Anyone else have this issue?
     
    1-Bad-Mutha, Oct 25, 2016
    #2
  3. Trist
    Trist Guest
    Zoo Tycoon

    I purchased and have received and redeemed the codes for the games but seem to be getting an error code trying to redeem the 12 Month Live code.

    Xbos-0x80169CF9

    Any ideas? It just suggests trying again later.
     
    Trist, Oct 25, 2016
    #3
  4. Fos Win User

    purchase triple play on b04 and not received it

    Hi MandingoJeff,

    There's currently an issue with buying items, redeeming codes, or downloading purchases. Check Xbox Live status here.
  5. John P_14 Win User

    How do i fix the digital gifted code for minecraft?

    Thanks for letting me know. If your friend has been encountering an error when trying to redeem the Minecraft code that was gifted to him, there are a few steps that can be taken to resolve the issue:

    1. Check the region of the code and ensure it matches the region of the Xbox Live account.

    2. Ensure that the code has not already been redeemed by checking the purchase history on the Xbox Live account.

    3. Try redeeming the code on another Xbox or through the Xbox app to determine if the issue is with the console.

    If these steps do not resolve the issue, you may need to contact Xbox Support for assistance or ask your friend who made the purchase to submit a refund request.
  6. carolinegrant Win User

    "connect to xbox live"

    I purchased an Xbox Live gold and it shows purchased and redeemed but not working on Xbox live could this be the reason why as Xbox live sounds like its giving trouble
  7. Ishan8123 Win User

    Xbox 360 games with gold not available !!

    Xbox Live Purchase and Content Usage services are limited at the moment. This means you may face problems when trying to Buy items, redeem codes, or download purchases

    Xbox is aware of this issue and is working on it. Find out more information here-
    https://support.xbox.com/xbox-live-status
  8. Ishan8123 Win User

    Your purchase cannot be completed at this moment; it has been canceled. Please try again later.

    Xbox Live Purchase and Content Usage services are limited at the moment. This means you may face problems when trying to Buy items, redeem codes, or download purchases

    Xbox is aware of this issue and is working on it. Find out more information here-
    https://support.xbox.com/xbox-live-status
Thema:

URGENT Xbox Live Purchase/Redeem Issue

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