[URGENT] This account is compromised

Discus and support [URGENT] This account is compromised in XBoX Games and Apps to solve the problem; I need fast help. This account is currently compromised. I can't see a suspicious device in account.microsoft.com, but I have a screenshot that someone... Discussion in 'XBoX Games and Apps' started by Kygekraqmak, Aug 12, 2020.

  1. Kygekraqmak
    Kygekraqmak Guest

    [URGENT] This account is compromised


    I need fast help. This account is currently compromised. I can't see a suspicious device in account.microsoft.com, but I have a screenshot that someone using my Xbox account for Minecraft. Please block this account.


    [URGENT] This account is compromised [​IMG]

    :)
     
    Kygekraqmak, Aug 12, 2020
    #1
    1 person likes this.
  2. Gregori M. Win User

    Hacked/Compromised account URGENT

    Hello and welcome to our community!

    I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

    I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

    When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

    Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

    Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

    I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

    https://support.microsoft.com/en-us/account-bil...

    https://support.microsoft.com/en-us/account-bil...

    Hoping that everything works out for the best.

    I hope I helped you. Hugs!
  3. SweetMonet Win User

    Microsoft Account got locked because someone hacked it. and when i got it back my MINECRAFT Account is gone, and i need to buy it again.

    Hi! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

    I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

    https://support.microsoft.com/en-us/account-bil...

    I hope this helps! Let me know if you need any further assistance.

    Thank you!
  4. SweetMonet Win User

    How can I restore my account after being hacked

    Hi, Vin4949! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

    I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

    https://support.microsoft.com/en-us/account-bil...

    I hope this helps! Let me know if you need any further assistance.
  5. SweetMonet Win User

    My account was stolen and I have ample proof, where can I submit it to get my account back?

    Hi, Mason! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

    I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

    https://support.microsoft.com/en-us/account-bil...

    I hope this helps! Let me know if you need any further assistance.
  6. SweetMonet Win User

    Xbox account stolen, can not recover by any means

    Hi, Joey! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

    I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

    https://support.microsoft.com/en-us/account-bil...

    I hope this helps! Let me know if you need any further assistance.
Thema:

[URGENT] This account is compromised

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