[Urgent]July 75$ promotion hasn't been received

I am making this post because after 2 chat sessions with support they told me to make a post here. I received the promotion for the 75$ credit when setting an XBox One as your home console by the end of July. I purchased an XBox One because of this offer
in July and set it as my home console on the 28th of July.

After my First contact with chat support I was told that I would be receiving the credit in a few days.

-Chatlog from the first chat See REF1

After my second contact with chat support I was told that I needed to create a forum post here to have the issue looked into

-Chatlog from second chat See REF2.

Was informed I was given an incorrect link in regards to where to post this data to. Adding post to this forum.

[Mod Removed]

^Original post

REF1:

Microsoft Chat Log: from 8/16/2014



This is the sidecar, you can play, pause and browse other XBOX videos while you wait. Feedback? Click here

Did this help resolve your issue? Yes No Don't know

info: at 2:38:17

“Please wait for an agent to respond. You are currently '1' in the queue.”

info: at 2:38:17

Privacy Statement

You are now chatting with '[Mod Removed]'.

[Mod Removed]: at 2:38:25

Hello, thank you for contacting Xbox Customer Support. My name is [Mod Removed]. Please give me a moment to review your question.

[Mod Removed]: at 2:38:32

Thank you

[Mod Removed]: at 2:38:57

Hi there [Mod Removed]! How are you today?

[Mod Removed]: at 2:39:23

I'm ok, just wondering if I will be receiving the credits to my account like the advertisement stated.

[Mod Removed]: at 2:39:41

Ah, no worries [Mod Removed], let me look into it, see what options we have

[Mod Removed]: at 2:39:48

Thank you

[Mod Removed]: at 2:43:41

Ok, may I ask, when did you first get the ad on your 360?

[Mod Removed]: at 2:44:05

advertisement was it sent to your live message inbox? Or was it just an advertisment?

[Mod Removed]: at 2:44:41

I don't remember exactly, I know it was near the beginning of July. It's the only reason I went out to buy the console this soon. The advertisement came up after I powered on the xbox 360 and got signed into my live account

[Mod Removed]: at 2:48:31

And where you able to activate your account as home console before the specified time?

[Mod Removed]: at 2:48:49

Yes, I had set it as the home console on the 28th

[Mod Removed]: at 2:49:31

Thank you [Mod Removed]

[Mod Removed]: at 2:50:55

may I ask, where did you purchase the xbox One?

[Mod Removed]: at 2:51:06

I bought it from Dell

[Mod Removed]: at 2:52:54

Thank you [Mod Removed]. Now did you receive any messages from MS regarding the promo after you've activated it though?

[Mod Removed]: at 2:53:40

No, the promo had mentioned that I would receive a message that included a code for the credits to put to my account but that message never came.

[Mod Removed]: at 2:56:00

Ok, so from what I could gather, I think this is a known issue as of the moment. What I can suggest is to just wait for a few more days for the code to arrive. It seems that there has been an influx of data due to preparations for the upcoming update to
the system causing the delay.

[Mod Removed]: at 2:56:00

I do apologize for this Dale, but rest assured, your code is on it's way.

[Mod Removed]: at 2:56:20

Is that a Confirmation? and if so can you tell me when it will arrive?

[Mod Removed]: at 2:57:40

There's no exact timeframe for when the codes will arrive, though the system's sending them by batches to prevent any connectivity issues.

[Mod Removed]: at 2:57:40

A couple days should be good.

[Mod Removed]: at 2:58:20

So it's definitely coming, it just may take a few more days?

[Mod Removed]: at 2:58:59

Yes, correct. Rest assured, it will be arriving in a few days.

[Mod Removed]: at 2:59:18

Thank you very much. You've been very helpful tonight.

[Mod Removed]: at 2:59:56

You are most welcome, [Mod Removed]

[Mod Removed]: at 3:00:15

I hope you are happy with the support I have provided you . Would there be anything else that I can assist you with today?

[Mod Removed]: at 3:00:45

That's pretty much it. I'll chat back in if anything else comes up, thank you very much.

[Mod Removed]: at 3:00:52

If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day!

REF2

Microsoft Chatlog 8/23/2014

info: at 20:05:19

“Please wait for an agent to respond. You are currently '3' in the queue.”

info: at 20:07:19

All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.

info: at 20:08:11

Privacy Statement

You are now chatting with '[Mod Removed]'.

[Mod Removed]: at 20:08:18

Hello [Mod Removed]

[Mod Removed]: at 20:08:22

Hello, thank you for contacting Xbox Customer Support. My name is [Mod Removed].

[Mod Removed]: at 20:08:22

How are you doing today [Mod Removed]?

[Mod Removed]: at 20:08:45

I'm doing ok, just wondering when I will receive the promotional credit I was told I would get last week.

[Mod Removed]: at 20:09:53

Great! Glad to know that [Mod Removed]. Oh! I see..

[Mod Removed]: at 20:10:00

Are you referring to our Xbox Live Rewards?

[Mod Removed]: at 20:11:20

I'm referring to the July promotion where if you received the offer on an Xbox 360 (which I did) and activated an XBox One as your Home Console by the end of that month you would receive 75$ in microsoft credit. I contacted chat support last week and was
told that I would be receieving the credit within a few days, but it has been a week and nothing has arrived.

[Mod Removed]: at 20:12:51

Thanks for that..

[Mod Removed]: at 20:12:56

Let me check it here [Mod Removed]..

[Mod Removed]: at 20:13:00

thank you

[Mod Removed]: at 20:15:28

Thank you for patiently waiting [Mod Removed]..

[Mod Removed]: at 20:15:33

May I have your gamertag please?

[Mod Removed]: at 20:15:40



[Mod Removed]: at 20:16:40

Alright! Hold on there [Mod Removed]..

[Mod Removed]: at 20:20:51

May I know when did you purchase your Xbox One console?

[Mod Removed]: at 20:21:46

I purchased the console in July, and activated it on the 28th of July

[Mod Removed]: at 20:22:00

if you want I can send you the chatlog from the previous session that has all this information already.

[Mod Removed]: at 20:24:17

Is this the Microsoft Account you made as Home Console [Mod Removed]?

[Mod Removed]: at 20:24:25

yes

[Mod Removed]: at 20:25:26

Have you checked that email?

[Mod Removed]: at 20:25:31

daily

[Mod Removed]: at 20:26:03

Thank you so much for that [Mod Removed]. All is noted and documented here..

[Mod Removed]: at 20:26:27

Do you have an image of the promotion prompted on your console last July?

[Mod Removed]: at 20:27:15

No, I don't have a means of capturing images from my console.

[Mod Removed]: at 20:28:29

No worries. It's okay [Mod Removed]..

[Mod Removed]: at 20:28:36

Here's what we need to do now..

[Mod Removed]: at 20:28:58

We need you to post a thread on our Xbox Live Rewards forum on this link that I will provide you..

[Mod Removed]: at 20:29:27

Uh oh... that shouldn't have happened.

[Mod Removed]: at 20:29:35

Or simply click here

[Mod Removed]: at 20:29:43

On that page, you will see Add a New Post.

[Mod Removed]: at 20:31:03

By creating a post, our Xbox Live Rewards team will be able to review your concern and investigate it as well. I have noted it here on my end since you've contacted us today and already waited for a couple of weeks regarding on the promotional code..

[Mod Removed]: at 20:33:23

Thank you for contacting us immediately in regards to this concern [Mod Removed]. We do appreciate it. We'll keep an eye on your case.

[Mod Removed]: at 20:33:55

After you make a post. just wait for about 48-72 hours for the response of our Xbox Live Rewards team. Alright?

[Mod Removed]: at 20:34:39

Why should I have to make a forum post when I am already engaged with microsoft support? This is the second time I've contacted support, the first time I was told to wait, and now I am being to to go post a forum thread somewhere else. this is not an acceptable
resolution.

[Mod Removed]: at 20:38:05

I completely understand where you coming from [Mod Removed]. We apologize that you were caught in the middle of this and for any inconvenience this may have cause you though. Just like you I am a customer and a gamer myself, I would feel
the same if I were in the same situation as you are. The reason why we need you to post a thread on our Xbox Live Rewards forum is because this promo is handled by our Xbox Live Rewards. And we are a different department from there. That's why we can only
do here is to make a notes and documentation for your concern because it is being sent directly to our Xbox team. To have a direct contact with our Xbox Live Rewards team is by making a post on their forums or contacting through Twitter account.

[Mod Removed]: at 20:40:57

We do really wanted to help you with this. But, promotional products, codes and features was handled by our Xbox Live Rewards. I hope you understand it. And the best way to resolve your issue is by letting our Xbox Live Rewards team know about your issue
for them to investigate it as well. Once they are done investigating it. They will provide a resolution as well.

[Mod Removed]: at 20:44:20

We here on Xbox Chat support. We helped/assist/guide customer in every troubleshooting steps, billing, accounts and connectivity issues. About rewards and promotional even banned accounts. We have a different department who handled this. I hope you understand
it [Mod Removed]. I am just trying to help you sort this out..

[Mod Removed]: at 20:46:13

I'm not pleased with the situation as it is and as it currently stands completely regret purchasing my XBox One when I did due to the complications that are arising with this promotion. If this matter doesn't get resolved soon I'll end up switching my preordered
games to the Sony platform and just get rid of my XBox as the support I have currently receiving in regards to this issue makes me feel like I have been taken advantage of.

[Mod Removed]: at 20:48:49

I do apologize for the inconvenience it brought to you. We will surely get a resolution for your concern once you already made a post on our Xbox Live Rewards forums.

[Mod Removed]: at 20:48:55

I want to thank you for your kindness, patience and understanding.

[Mod Removed]: at 20:50:10

Well, considering the situation, thank you for your support, I will be making that forum post in a few minutes and hopefully a resolution comes through.

[Mod Removed]: at 20:51:38

You're very much welcome [Mod Removed]. We'll keep an eye for this
[Mod Removed].. We won't let you down..

[Mod Removed]: at 20:51:47

Would there be anything else you want me to help you with?

[Mod Removed]: at 20:51:55

That will be all, Thank you.

[Mod Removed]: at 20:53:57

If that was everything, I want to thank you for contacting Xbox Chat Support. Glad to meet and assist you today. Take care and bye for now. Have a wonderful rest of the day!

[Mod Removed]: at 20:54:09

Again, this is [Mod Removed]. Have a good one. Take care always. Enjoy playing Xbox
[Mod Removed].. Cheers..

info: at 20:54:22

Chat session has been ended by the agent.

:)

 

$75 xbox promo - not received

I have still not received the $75 promo credit OR any correspondence regarding it.



Here is the information you requested to proceed:





Promotion Details: I received the Xbox one upgrade promo on July 8th stating that if I upgraded to an Xbox one before the end of July and activated it on my account that I would receive a $75 promo credit.

Date of Purchase: I purchased the Xbox one brand new at eb games on July 9th and immediately went home and activated it with my profile

Promo Items not received: The $75 promo credit that I was offered

 

$75 xbox promo not received

I have still not received the $75 promo credit OR any correspondence regarding it. This is my second time posting this information to this forum. My first post has been up since Aug 30th and still no response from xbox support.



Here is the information you requested to proceed:





Promotion Details: I received the Xbox one upgrade promo on July 8th stating that if I upgraded to an Xbox one before the end of July and activated it on my account that I would receive a $75 promo credit.

Date of Purchase: I purchased the Xbox one brand new at eb games on July 9th and immediately went home and activated it with my profile

Promo Items not received: The $75 promo credit that I was offered

 

Hey, OldSchoolBliss! First, I wanted to let you know that for your protection and the protection of the agents, I went ahead and removed anything personal (names, emails, etc).

Second, I am very sorry to see that you did not receive your code. I wanted to reach out and let you know that we're looking into this now. Once I have more information, I'll post it up for you.

 

i also never received my credit

what gives?

 

should we be calling xbox rewards or the store about this?

 

Thanks so much for your post, xZUMx! I'm sorry to see that you didn't receive your credit. We're looking into it for you, as well.

 

Considering it's been 2 weeks since the original post has been created, has there been any updates about this situation?

 

I also never got my credit. I've just been waiting for it but it never showed up......

 

No updates, OldSchoolBliss! I appreciate you checking up on us, though. Once I do have more information, I will post up for you.

 

Hey, OldSchoolBliss and ZUM! I've sent you a private message. You can check them
here.

 

So basically, even though I met the criteria listed in your private message.

"To clarify, you must:

Be over the age of 13.

Have received this message on your Xbox Live account on your Xbox 360 console and selected it.

Have purchased an Xbox One between 7/7/2014 and 7/31/2014 and set it as your Home Console between those days.

Be within the United States, D.C., and Canada.

We really appreciate your patience with us while we investigated every user. Again, I want to state how sincerely sorry I am to say that the requirements for this offer were not met."

Microsoft is saying that I did not, even though I was told that I did meet it and would be receiving the credits in a previous post.

I should have known better than to think anything good would come out of buying a console due to a promotion, and now that this is occured I have lost all trust I had for Microsoft. Especially in relation to their XBox brand.

 

Microsoft *** many on this promotion. (It was a promotion to sucker us into buying the console while they were saving money to fund a $2Billion purchase of minecraft. Sorry my mere $75 was too much to credit for following their rules.

 

Did you guys get the code yet? I didn't and they said they will do what they can.