Urgent help with microsoft and xbox accounts

Dan Shipway · Jun 26, 2025 at 2:23 AM

I am currently trying to change my xbox account email but the email address I want to use has an old xbox account that I do not want anymore and therefore would like to delete.

Deleting the xbox account that I want to keep or email address that I would like to add to said account are not options. Is it possible to be able to take this further with someone at Microsoft should the solution be something that myself as an end user cannot carry out?

:)

Tadeu dailson

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're having this issue with your account.

You can change your email address using the link below. However, this method is the only way to do it.

https://support.microsoft.com/en-us/account-bil...

You can close or delete your Microsoft account using this link.

https://support.microsoft.com/en-us/account-bil...

I hope these steps can help.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Kind regards, Tadeu

darksoulsxz

Hi, today I bought 3 prepaid codes and I activate the codes on my french microsoft account and I want to transfer the money to my belgian microsoft account.

Can someone help me please?

it's urgent.

davemcfly85

first do not post reference numbers they are ONLY for calling back support by phone or chat support 2, as soon as you realized you were in a hacked lobby you should have immediately shut off your system, so since you were suspended for cheating (it was only
a temp one as if you were banned it would be the dreaded 12/31/9999 date). you can post a thread in the suspension and ban section at the bottom of the main support forum but they will probably just tell you that this account was suspended for cheating and
refer you to the TOS (terms of service) or COC (code of conduct) so that does not happen again.

x24hrs2livex

You can post about your suspension in this forum
forums.xbox.com/.../41.aspx Be advised that suspensions are not overturned.

uCoringa157

I want microsoft to clean or put my achievements when I was with 8.000 and something, because my account ñ I'm with the conquest that I was and I can not debloqueiar they want urgent help from microsoft

Urgent help with microsoft and xbox accounts