URGE RESPUESTA [URGE RESPONSE]

HortenciaIbarra Hernández · Sep 11, 2020

tengo una cuenta de XBOX ONE, vencida, he adquirido una tarjeta de tres meses, pero me dice que la cuenta esta bloqueda, como le hago para ingresar mi tarjeta y volver a activarla.

GRACIAS.

[translation-I have an xbox ONE account, expired, I have purchased a three-month card, but it tells me that the account is blocked, as I do to enter my card and activate it again.

Thank you.]

:)

XBF Steven R

Hey there HortenciaIbarra Hernández.

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our support page entitled Pay
a past-due balance to unlock your subscription to help resolve this problem.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

RUBENPOWER77

Hola, te recomiendo que contactes directamente con Xbox usando este link https://support.xbox.com/contact-us

Espero que te sea de ayuda, saludos.

[Mod Translation - Hello, I recommend that you contact Xbox directly using this link https://support.xbox.com/contact-us

I hope it helps you, greetings.]

XBLRewards8

Hello Casillas Joker,

This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.

Galactic Geek

The last "sports" game I truly enjoyed was
Mutant League Football on the Sega Genesis - now there was a sports game!

Ishan8123

If the game is digital and you got it free, I'm guessing you had to redeem a code from a card you got with the Xbox Bundle.

If so, the game is tied to the account that you redeemed the code with. You'll just have to go to the store, search for the game and should be able to see the download option.

Please ensure that you search for the game while logged into the account that redeemed the code, or else you'll be shown the option to purchase the game.

Hope this helps!

URGE RESPUESTA [URGE RESPONSE]