Upset

Hello,

Can you please post in the following format:

Promotion Details: Was it a subscription purchase? How many months? Was it at a discounted rate? Did you have to purchase certain games?

Date of Purchase: The day you purchased the subscription or promotional items

Promo Item(s): The game, games, points or LIVE time you have not yet received

Also please make sure to check your Microsoft Account e-mail as well as the
contact e-mail (if different) and make sure to also check the spam inbox's of both of those e-mails to see if you received any sort of code for these games.

Because the system has never been updated to work that way. That currency cannot be used with a recurring subscription. It worked the same way with the point system. If you want to leave feedback about the system, you would need to post here -
http://xbox.uservoice.com/

Also, support codes are only used by phone and chat support and should not be posted on the forums.

YES!! it has been MONTHS since I, too, have been able to download puzzles that I HAVE PAID FOR! C'mon support people!!!

That only applies to new members

Not previously subscribed ones

If you are talking about renewal youd be best to read the warning about the renewal

It renewa at regular price not promotional

Anytime you purchase gold from Xbox there is a disclaimer that warns you that it will renew each month unless you turn off auto renewal. If you don't turn off auto-renewal and they are unable to charge your payment option, you begin to accrue a balance that
has to be paid off. After a certain time, they suspend your account until that balance is paid. So you would need to either add a new payment option or add funds to the card you already had on file in order to pay off that balance before you can redeem the
prepaid card. You can find out how much you owe at
http://commerce.microsoft.com and if you need assistance, you would want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us