Upset longtime customer

TellingDegree94 · Jan 17, 2018

I have had a xbox live account for several years, Ive tried several times to update my account information, i cannot remember the password to my original account and the phone number is outdated as well. I tried recently to update again, tried contacting
xboxlive via email, and called them several times, each time i was disconnedted or hung up on ( amazing customer service). I can of course still pay for xboxlive stuff with my debit card, and no question is raised about my memebership when im giving them
money but heaven forbid if i have a issue. today i tried once again to update, after several hang ups i get a email to start new xboxlive memebership, so after the horrible service and continued headache i have to make a new account, lose all my saved games,
all my downloaded games, contacts and gamerscore?!?!?!?! All i want is someone, NOT a automated service to speak to, who SPEAKS english, and UNDERSTANDS english, and who doesn't disconnect or hang up on me several times. I do not know if this will even be
read or if they will even care, from what ive seen they will not!! But i figure worth a shot. The main reason i wanna update my info is for when i upgrade to a XBOX ONE, but from the way i have been treated i do not know if i will even bother.

:)

JD TheNutz · Jan 17, 2018

upset customer

this is not really a question anyone can give a answer to, i have dealt with xbox customer support a number of times and they have been very helpful. Also some people on here offer there help on these forums with little reward, but anyway thanks for your
observations.

Tigvee · Jan 17, 2018

Upset customer

Well I just made that up... but it's a collection of empty corporate apologies that I've heard throughout the years. They're all the same.

Mister Taurus · Jan 17, 2018

Hey CEBurns00,

We're sorry to hear about the issues you're running into and understand your frustration. For account issues and proving account ownership, unfortunately, the only option would be reaching out to our chat team here at the
Contact Us page.

We understand this isn't the ideal scenario but since our forums are public, we can't assist with account recovery. Thank you for posting, feel free to keep us updated.

Mister Taurus

Hey CEBurns00,

We're sorry to hear about the issues you're running into and understand your frustration. For account issues and proving account ownership, unfortunately, the only option would be reaching out to our chat team here at the
Contact Us page.

We understand this isn't the ideal scenario but since our forums are public, we can't assist with account recovery. Thank you for posting, feel free to keep us updated.

MERGreene

Thank you, Jameser78, for the explanation. I love to see a community in which the members try to help out.

However...

I *did* fully describe the situation when I posted.. including the conciusion reached by phone support of what was the issue, and their instructions that I post on the forums for more assistance.

When directed by phone support to post on the forums for additional help, it should not be unreasonable for me to expect that someone there can actually *do* something about the issue.

When the responder has "Official Support" on his/her gamertag, I think I can reasonably expect to be dealing with a paid staffer, and not a volunteer. If that's something I would have to have been around on the forums to know, then that's not setting expectations
well at the phone support end.

All that being said, the *refusal* of phone support to escalate my issue when requested to do so, and their insistance that I had to post here for any hope of action, is poor support. That is especially true if the forum is mostly volunteers, as the nature
of the issue isn't something that non-employees can help with. If I can't get help here, in essence, that reply from phone support amounts to "take a long walk off a short pier".

BongKaos

Maybe we could help if you shared the problem your having. Otherwise you may want to post in the feedback section. Sorry for your frustration.

Mister Quimby

Hey everyone!

Sorry to hear about the connection issues and any inconveniences this may have caused. We have received reports that this issue should be resolved. If you are continuing to experience connection issues, please create a new thread. This way we can provide
support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.

zCHEMDAWGz

take it from me.... when it comes to customer service offered by major corps these days.... the peeps at xbox are THE BEST! hands down not even close.... you ever try dealing with clearwire customer support?? now that is a joke.... leave the good folks at
xbox alone.....

Upset longtime customer