Upset customer

Are you all going to fix the problem with the service or what I am getting feed up with the this group called the Lizard Squad on twitter messing with the service like they own it . On top of that Microsoft was suppose to be the top gaming format and unhackable.
I have been without my xbox 2 times this week and i pay good money for the service and i cant even login to my Xbox ........I am very ticked off and unhappy with the service that i am receiving right now. I have been a microsoft customer since the 1st xbox
yall put out and now this ! What are you going to do to make me and the millions of xbox user happy ? I dont want no I'm sorry or none of that Scripted paper talk you always give everyone when they call I want action, I have read that you have a new CEO and
he his getting paid over 85 million a year and he is putting money in his pockets and we as the xbox community are getting nothing but poor service and I am quit feed up.

WHAT ARE YOU GOING TO DO?

:)

 

upset customer

this is not really a question anyone can give a answer to, i have dealt with xbox customer support a number of times and they have been very helpful. Also some people on here offer there help on these forums with little reward, but anyway thanks for your
observations.

 

upset customer

Thank you, Jameser78, for the explanation. I love to see a community in which the members try to help out.

However...

I *did* fully describe the situation when I posted.. including the conciusion reached by phone support of what was the issue, and their instructions that I post on the forums for more assistance.

When directed by phone support to post on the forums for additional help, it should not be unreasonable for me to expect that someone there can actually *do* something about the issue.

When the responder has "Official Support" on his/her gamertag, I think I can reasonably expect to be dealing with a paid staffer, and not a volunteer. If that's something I would have to have been around on the forums to know, then that's not setting expectations
well at the phone support end.

All that being said, the *refusal* of phone support to escalate my issue when requested to do so, and their insistance that I had to post here for any hope of action, is poor support. That is especially true if the forum is mostly volunteers, as the nature
of the issue isn't something that non-employees can help with. If I can't get help here, in essence, that reply from phone support amounts to "take a long walk off a short pier".

 

Join the movement. See my post about my husband and I switching to PS4.

 

Romeo,

Here is exactly what they'll do...

"We're sorry for any inconvenience that you have experienced throughout the outage. You are a valued customer and we appreciate your service. If you are still experiencing any issues, please contact Xbox support and our customer satisfaction team will
assist in any way possible. Thank you."

... and you will receive nothing more than that.

 

That's more than I got. Screw Microsoft. Sony FTW!

 

Well I just made that up... but it's a collection of empty corporate apologies that I've heard throughout the years. They're all the same.

 

Hey everyone!

Sorry to hear about the connection issues and any inconveniences this may have caused. We have received reports that this issue should be resolved. If you are continuing to experience connection issues, please create a new thread. This way we can provide
support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.