upset at your crappy "customer service" and inept "repair technicians"

I AM LIVID... my nightmare began in disappointment, and I wish that was the extent of my misery.

I pre-ordered an xbox one x from your online store while your website still said pre-order now to guarantee your scorpio edition, and didn't get the scorpio ed. I just got a regular one.... really disappointed, I tried to move on and enjoy my new X.
That's when the real troubles started. First i get the "there was a problem with your save games" error, and must delete my local saves. Soon after everything stops working and my xbox won't load any app or game, making me factory reset it to get it working
again. The first time was within my first three days of ownership, before the initial shock had faded from memory. Then it happened daily for a few weeks, but then it worked fine for a week after my first contact with support. Support staff were unable to
diagnose any problem at that time. The machine then escalated to not being able to start up at all, and I contacted support again, this time sending my device in for repairs.

The repair order was messed up, and I did not receive a shipping label, and was unable to print one out without contacting support once again. I'm sure all the techs did was force update the OS, because it didn't even last one day before once again issuing
a save game error, and refused to restart after deleting local saves, requiring another factory reset that same day I received it. I struggled with it for weeks, not wanting to have to deal with support again, and just wanting my xbox to work. The situation
soon devolved and once again, my xbox would no longer start, so I contacted support one more time. This time i pleaded to get my unit replaced with a different one, and the support member assured me he would set up a different unit being returned instead of
the faulty hardware I had been sold, and I asked if he would upgrade the shipping free of charge, since this was my second time sending it in to the service center, and he said I would not have to pay for the shipping, of course... and got standard ground
shipping once again... not only that, but I got same unit repair, and return on ground.

I wish I could say this was the end of my troubles, but after a 5 day delay in north salt lake, I once again came into possession of a faulty xbox one x. It worked fine for one full week, then started the save game error/app & game failure to launch/crash
of whole system loop once again.

I AM PISSED OFF. I don't want to call support again, to have to listen to all the same rundown once again talking to someone who has no knowledge of my repeated attempts to fix my problem without sending my device in, just doing what the computer screen
tells them to do to help me when two of the support staff I talked to didn't even have basic competence in the support station he and she were manning. One of those idiots even got my email wrong when they had that information right in front of them... I feel
abused and betrayed and haven't been treated this badly since Sony Ps and Ps2, and i haven't/won't purchase another Sony product after the Ps2 crap... I want a WORKING xbox one x, not more run-around...

:)

 

Crappy customer service, Inept service techs

Hey Ryz Argos! I'm really sorry to hear about the issue you're running into. Unfortunately, we do not have access to repair orders here on the forums so the best place to follow up on the delivery status will be with

Support directly. If you continue to have issues after reaching out to them, please let us know!

 

Crappy customer service, Inept service techs

I AM LIVID... my nightmare began in disappointment, and I wish that was the extent of my misery.
I pre-ordered an xbox one x from your online store while your website still said pre-order now to guarantee your scorpio edition, and didn't get the scorpio ed. I just got a regular one.... really disappointed, I tried to move on and enjoy my new X.
That's when the real troubles started. First i get the "there was a problem with your save games" error, and must delete my local saves. Soon after everything stops working and my xbox won't load any app or game, making me factory reset it to get it working
again. The first time was within my first three days of ownership, before the initial shock had faded from memory. Then it happened daily for a few weeks, but then it worked fine for a week after my first contact with support. Support staff were unable to
diagnose any problem at that time. The machine then escalated to not being able to start up at all, and I contacted support again, this time sending my device in for repairs.

The repair order was messed up, and I did not receive a shipping label, and was unable to print one out without contacting support once again. I'm sure all the techs did was force update the OS, because it didn't even last one day before once again issuing
a save game error, and refused to restart after deleting local saves, requiring another factory reset that same day I received it. I struggled with it for weeks, not wanting to have to deal with support again, and just wanting my xbox to work. The situation
soon devolved and once again, my xbox would no longer start, so I contacted support one more time. This time i pleaded to get my unit replaced with a different one, and the support member assured me he would set up a different unit being returned instead of
the faulty hardware I had been sold, and I asked if he would upgrade the shipping free of charge, since this was my second time sending it in to the service center, and he said I would not have to pay for the shipping, of course... and got standard ground
shipping once again... not only that, but I got same unit repair, and return on ground.

I wish I could say this was the end of my troubles, but after a 5 day delay in north salt lake, I once again came into possession of a faulty xbox one x. It worked fine for one full week, then started the save game error/app & game failure to launch/crash
of whole system loop once again.

I AM PISSED OFF. I don't want to call support again, to have to listen to all the same rundown once again talking to someone who has no knowledge of my repeated attempts to fix my problem without sending my device in, just doing what the computer screen
tells them to do to help me when two of the support staff I talked to didn't even have basic competence in the support station he and she were manning. One of those idiots even got my email wrong when they had that information right in front of them... I feel
abused and betrayed and haven't been treated this badly since Sony Ps and Ps2, and i haven't/won't purchase another Sony product after the Ps2 crap... I want a WORKING xbox one x, not more run-around...

I have since sent it back a third time, and fedex tracking says it got delivered last week, as of today the support ticket still says waiting to receive your device SRX1416205487ID. I tried to set up getting a new console, but the ticket says same unit
repair... I am holding my LAST STRAW...

 

did you ever get this addressed? I'm going through a similar situation. The support is pretty poor. I understand support is no easy feat but these people are just horrible. It takes them two hours of merry go round chatting not to get any real help but to
be transferred or to be "followed up via email" only never to be and then you go back on support spend another two hours to be told the same thing. It's just awful. I've honestly had no problems with my PS1's, 2's, 3's or 4's, but I just wanted an XBOX since
the last I had was the 360 and I did love it.

 

Not yet, sent it back well over 10 days ago, fedex tracking said it was delivered 4-5 days after I shipped. Xbox support ticket still says it's waiting to receive it. Sony didn't treat me any better, ps1 died twice in warranty,they kept it for like 4 months?
sent it back still broken, once after warranty and so I bought another(it worked until my kids destroyed it. Ps2 was total turd, I had 4 of them die in 2 years, they failed to repair it once,(so i exchanged it at kmart) then claimed I opened another and kept
it,(I never did) so I gave up on Sony... They owe me a ps3, ps4 and probably ps5...