UPnP is unsuccessful-Google Fiber

Discus and support UPnP is unsuccessful-Google Fiber in XBoX on Consoles to solve the problem; I have the setting enabled for UPnP. It’s still not working for me. NAT is moderate. Xbox is hardwired in and I have tried hard restarting the... Discussion in 'XBoX on Consoles' started by ROTARYPOWER95, Apr 3, 2025 at 8:34 AM.

  1. UPnP is unsuccessful-Google Fiber


    I have the setting enabled for UPnP. It’s still not working for me. NAT is moderate. Xbox is hardwired in and I have tried hard restarting the equipment and Xbox. I’m not sure what to do. When it comes to port forwarding it I have a lot of service options to manually choose from. I don’t know what to choose and how to do it. It’s frustrating I can’t play anything online. I don’t have connection issues with my laptop or phone just the Xbox.

    :)
     
    ROTARYPOWER95, Apr 3, 2025 at 8:34 AM
    #1
  2. JT Kimbell [MSFT] Win User

    Google Fiber?

    They are actually 2 completely separate workstreams and processes for those. We have our device database and partners and our guide data and partners and they work independently from each other. There are places they cross (set top boxes), but many places
    they don't (TVs, AVRs, etc).
  3. KickAssNSassy Win User

    Google Fiber?

    This is the response I received from MS Xbox support

    My name is Carl with the Xbox Customer Care Advocacy Team. Thank you for contacting us with your request to include Google TV as part of the Xbox One experience. I understand that there will be a major shift in your providers where you are.

    I've forwarded your request along to my product team for review. I cannot say when or if they will consider including an alternate service but I have made sure they are aware of your request. If your provider does not currently appear on your list, or
    you watch broadcast TV only, select Broadcast TV and then continue.

    Thank you for your patience and understanding. I will be closing this service request at this time and I hope you have a wonderful day!

    Sincerely,

    Carl

    Xbox Customer Care Advocacy Specialist

    Customer Advocacy & Exceptions Management Team
  4. onyxishere Win User

    Google Fiber?

    I think it might be more to participation from the cable provider than anything. You should contact them to see if there's something they can do about it.
  5. XBF Diego M Win User

    Google Fiber

    Hey there Mr Rogers,

    I'd be happy to provide some input.

    As an Xbox One X owner myself, I have personally experienced some intermittent connection problems hardwired as well. Generally basic troubleshooting does the trick, but does not solve the problem entirely.

    I have seen a small amount of users also experiencing similar issues with the Xbox One X hardwired. What you describe is very similar to what happens to mine, a brief disconnection and then everything automatically goes back to normal. However, that's enough
    to boot you from multiplayer and in some cases makes the game close due to the entitlement not being recognized for that brief time.

    By any chance would you happen to be enrolled in the Xbox Insider program? I've thought about that could be the cause as the preview update builds may have some issues included in them and I was enrolled in the program for a few months before I left the
    program.

    I would suggest trying a
    soft factory reset
    to reset your Xbox to factory defaults,
    but before you do that make sure you know for sure your login information as the reset does remove the accounts form your Xbox and you will need to re-download them.

    Even if you aren't in the Insider Program, you may still report a problem on your Xbox by downloading the

    Xbox Insider Hub
    app and report the problem from the quick shut down menu by holding down the Xbox button on the controller. I have reported the problem myself and highly recommend you do so as well to get more cases sent to Microsoft.

    I hope this helps!
  6. XBF Brad A Win User

    Google Fiber

    Hello Mr lRogers

    Sorry for the issue you having with connection. Want you to try something not ordinarily posted.

    Go to Settings>network>network settings>advanced settings> alt mac address> clear and restart.

    All this does clears network settings let it get fresh when it reboots.

    Hope this works let us know.

    Thanks

    brad

    Xbox forum Team
Thema:

UPnP is unsuccessful-Google Fiber

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