Upload Captures to Xbox Live storage missing from console

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello NA234 , we have received some similar occurrences in our community.

Unfortunately we still don't have any official position from Microsoft, the ideal in these cases would be contact Xbox support, they may have some more up-to-date information.

https://support.xbox.com/en-US/contact-us/

"do captures save to the console’s internal storage regardless of whether or not they’re uploaded to the Xbox Network?"

All captures are initially stored on the console before they can be uploaded to the Xbox Network.

Only the captures you choose to be uploaded will be unless you choose automatic uploads in your Settings options.

Only uploaded captures (ie on the Xbox network) can be shared to your profile, clubs, etc.

There is a finite space for captures on the console so if space is all used up any further captures will overwrite the oldest captures.

Its possible to have a copy of a capture on the console as well as on the Xbox network but this limits your consoles storage for new captures. After uploading it's best to delete the console copy.

I am confused to if you are trying to upload captures from your xbox to xbox live, or download captures from xbox live to your xbox.

I believe there is a limit as to how much you can upload, so if trying to upload maybe look at deleting some old clips you probably have some that you are done with I know I do.

If your trying to dowload captures from xbox live to your xbox, check how much available storage your xbox has, if you also have external storage connected check to see if you are downloading to the external storage or your internal
storage, (you want which ever is not already full)

You could also attempt stopping and restarting your upload or download

Hope this helped, good luck

Game pics/captures that haven’t had any views or engagement may be deleted at some point, you might want to back up your pics. If you wish to keep certain captures permanently, You should save them to OneDrive or an external drive for example. I will list the steps below regarding this matter. Also if you have reached capacity for storage of captures on Xbox Live, it will delete the oldest ones first to make room for the new ones uploaded.

To back up your pics/ capture you need to:

Upload captures from Xbox Live to OneDrive from your console

1. Press the Xbox button to open the guide, then go to Broadcast & capture.
   
2. Select Recent captures > See All.
   
3. Select the list view button on the right to display your captures in a list.
   
4. Select the check box next to the captures you want to upload.
   
5. Select the Upload to OneDrive button to begin uploading.
   

Upload captures from Xbox Live to Google Drive from your PC

1. Open the Xbox app on your PC.
   
2. Sign in to the app using your Microsoft account.
   
3. Select the Captures icon on the left menu panel.
   
4. Select On Xbox Live to view captures you’ve uploaded to Xbox Live.
   
5. Select the Download button to download the captures locally to your PC. These will be stored in the Videos folder on your C drive.
   
6. Upload your local files to Google Drive or another storage location
   

So, it sounds like you are looking for locally stored captures? I thought captures uploaded to the cloud and then deleted from the local storage pretty quickly.

Are you seeing what you expect to find in local storage on Xbox Live as well?