Upgraded to S with 50k Rewards offer, only 30k Rewards Posted

Hello Medicine Bow,

That offer was only for select members. Since you were not selected for this offer, you were given the default 30,000 Credits. If you had been selected, that offer page would have shown you a code for free expedited shipping.

https://rewards.xbox.com/x1s-console-upgrade/

Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

Thanks for the heads up though.

You can repost in the support section to see if support will clarify, but the 50,000 credit offer was not actually sent to all members so not everyone was eligible. If you weren't chosen for the offer (chosen meaning you had the offer emailed directly to
you or it showed on the Missions page of the Rewards site when you were signed in), then you would receive the credits for the default offer of 30,000 credits.

Well, the offer showed up on the xbox page in the store, when I was logged in. If I wasn't eligible, they shouldn't have shown it to me, IMO.

Also, apparently you're not supposed to complain, because I now can't see the 30k points in my account any more. Seriously, ****?

You can repost in the support section to see if support will clarify, but the 50,000 credit offer was not actually sent to all members so not everyone was eligible. If you weren't chosen for the offer (chosen meaning you had the offer emailed directly to
you or it showed on the Missions page of the Rewards site when you were signed in), then you would receive the credits for the default offer of 30,000 credits.