Upgraded to Game Pass Ultimate But It Still Asks Me To Upgrade

I understand, anyway you will need to see if your account has an active subscription via the link below.

https://account.microsoft.com/services

- If it appears that the subscription is active, please try the solutions below.

Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

Solution 2: Make sure that the account in the Microsoft Store app and Xbox app are the same logged in both, in this case, the account that has the subscription.

Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

Do you see 2-3 1 dollar charges which are verification charges not the subscription charge

The 3rd will be the subscription

Whenever buying something you get a couple 1 dollar charges to test if your card works or not

They are usually returned in 24hours

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. You could tell if your account shows an active subscription via the link below.

https://account.microsoft.com/services

- If the subscription is active, please try the solutions below.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

Solution 3:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

Restart your console and add the account again.

* Thank you in advance for contacting, I hope this can help you.

None of that worked.

I already turned off recurring billing. Not paying for a service I can't use but get charged for.

Also I have another issue with my old Microsoft account.

https://answers.microsoft.com/en-us...-garbage/9e4767f4-c490-4a54-a477-c8315080140d

Maybe you can tell me something?

Your other topic I can't answer as I'm just a member of the community just like you. If you were unable to recover your other account using the Microsoft recovery ways, you would need to contact Microsoft support and explain the situation.

In regards to your subscription not working, see if the purchase appears in your order history, if it does, try asking for a refund, or contact Microsoft support by following the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector