Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working,...

Discus and support Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working,... in XBoX Games and Apps to solve the problem; My brother and I gameshare. My Xbox was previously set as his home. I upgraded to an Xbox One X and set it as his home again. Upon doing so, I lost the... Discussion in 'XBoX Games and Apps' started by xRampantOnex, Apr 23, 2019.

  1. xRampantOnex
    xRampantOnex Guest

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working,...


    My brother and I gameshare. My Xbox was previously set as his home. I upgraded to an Xbox One X and set it as his home again. Upon doing so, I lost the ability to play a digital game, Forza Horizon 4. The error I get when I fire up the game, logged in as
    him or I, is (0x803F8001)

    I have signed out/in with his account, restarted, no change.

    I have signed out/in with my account, restarted, no change.

    I have searched purchase history under both accounts, from my console, its not listed in either.

    He has full access to the game from his console. Did an update just yesterday(4/20/2019).

    When we first purchased the particular game in question (Forza Horizon 4), I had already had the demo installed. It automatically switched to the full version. With that in mind, I deleted FH4 off my console and downloaded the demo again. That did not bring
    the game back.

    Before deleting, when I looked in "Games and Apps" I could see the game there under "installed". When I first set my Xbox as his home, I had access to all of his titles under the "ready to install" tab. I do still see all those games under ready to install,
    however Forza Horizon 4 is not there.

    Whats next?

    :)
     
    xRampantOnex, Apr 23, 2019
    #1
  2. Airyrose666 Win User

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working, (error: 0x803F8001)

    hope this helps

    https://support.xbox.com/en-CA/xbox-one/errors/error-code-0x803F8001
  3. XBF Diego M Win User

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working, (error: 0x803F8001)

    Hi
    xRampantOnex
    ,

    Thank you for coming to the forums, I'd be happy to help.

    Reading through the description you've given us it seems more like an ownership/license issue with Forza Horizon 4 rather than a Home console issue. You've set it up correctly so that your brother's games would be shared with you, which is why you see those
    games under Ready to install, but it seems that your brother does not have ownership of the game if there is nothing in either of your account's purchase history or if the game is not ready to install. If you bought it digitally from the Microsoft Store, it
    would be listed in your account's
    order history
    . Even if something went wrong with the transaction, it would still be there listed with a status of the order, it wouldn't just disappear.

    Also the demo and full game are separate titles with their own individual game tiles and the full game would not replace the demo. The demo and full game would appear side by side in your games library if they were both installed.

    It's possible you were playing this game from a third account on your Xbox that owns this game and was sharing to your account since you cannot find the proof of purchase on either your account or your brother's.
  4. XBF Diego M Win User

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working, (error: 0x803F8001)

    Hi
    xRampantOnex
    ,

    Thank you for the update. There must be another account on your brother's Xbox that is sharing the game with him if you do not see Forza Horizon 4 showing as "Completed" in his order history. This account has your brother's Xbox as the Home console and is
    sharing the license to his account on his Xbox. You will need to try signing into his account on your Xbox, make sure those are the only two accounts on your Xbox, and try launching the game. If it does not work, your brother's
    account does not own the game and this is still verified by the game not appearing in his order history.

    I recommend viewing his accounts order history on another device on the website just to make sure you are not accidentally viewing your own order history because you can have multiple accounts signed into the Xbox One and it could be pulling up yours if
    your account is still signed in on your Xbox. Type in
    account.microsoft.com/orders
    and I would go back as far as October 01, 2018 using the filters to show the purchase history starting from the day before this game released.
  5. xRampantOnex Win User

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working, (error: 0x803F8001)

    Yes, positive he owns. Waa purchased and downloaded on his console and he can play it.
  6. baltyofgod Win User

    Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working, (error: 0x803F8001)

    If the game is connected to your brother you should see if he appears full or demo. When you go to the Games screen that you own both the non-installed and the installed ones see if it is the demo version or full.
Thema:

Upgraded "Non Home" Xbox One to Xbox One X and set as new home, gameshare not working,...

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