Upgraded but charged for both subscriptions

Discus and support Upgraded but charged for both subscriptions in XBoX Accessibility to solve the problem; Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My... Discussion in 'XBoX Accessibility' started by CooperWilde, Dec 20, 2019.

  1. CooperWilde
    CooperWilde Guest

    Upgraded but charged for both subscriptions


    Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My understanding is when you get game pass Xbox gold live is included therefore no need to pay for gold
    live?

    :)
     
    CooperWilde, Dec 20, 2019
    #1
  2. luissolid Win User

    Upgraded but charged for both subscriptions

    Ok, if you see that you account says Xbox Game Pass Ultimate you can contact Xbox Support...

    Heres is the link:

    https://beta.support.xbox.com/help/subscriptions-billing/browse

    Regards!
  3. luissolid Win User

    Upgraded but charged for both subscriptions

    Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My understanding is when you get game pass Xbox gold live is included therefore no need to pay for
    gold live?
    Hello welcome to the forums! first check your account here: https://account.microsoft.com/services/

    In there you can check what type of subscriptions you have active, for the way you describe its like you have Xbox Live Gold and Xbox Game Pass.

    The subscription that have Xbox Live Gold and Xbox Game Pass as one serice is Xbox Game Pass Ultimate!

    You will see active like this in your account:


    [​IMG]


    Regards!
  4. {Parity} Win User

    Upgraded but charged for both subscriptions

    That is for GamePass Ultimate.
  5. CooperWilde Win User

    Upgraded but charged for both subscriptions

    I upgraded to game pass ultimate but being charged for both game pass ultimate & live gold
  6. Viper7Gamer Win User

    Upgraded but charged for both subscriptions

    Game Pass Ultimate includes Xbox Live Gold, Game Pass for Console and Game Pass for PC.

    You must have just Game Pass and Xbox Live Gold.
Thema:

Upgraded but charged for both subscriptions

Loading...

  1. Upgraded but charged for both subscriptions - Similar Threads - Upgraded charged both

  2. MSFS2024 Console upgrade - Beta enrollment on new console

    in XboX Insiders
    MSFS2024 Console upgrade - Beta enrollment on new console: I have an Xbox Series S and joined the insider program to be able to play Flight Sim 2024 - System Update 1 which has way better scenery, water effects and fixed the mouse look around bug and have...

  3. I cannot buy the destiny 2 final shape annual pass upgrade

    in XBoX Games and Apps
    I cannot buy the destiny 2 final shape annual pass upgrade: I cannot purchase the final shape annual pass upgrade on the Xbox store on console or the Xbox app, it states: "not sold separately" on the upgrade page. I own the pre-order standard edition of...

  4. black ops 6 vault edition upgrade

    in XBoX Games and Apps
    black ops 6 vault edition upgrade: hi I want buy black ops 6 vault edition upgrade in Xbox store I have gamepass ultimate in 26 January it was available in store but now I want buy it say bundle no available how can I buy ?...

  5. older windows vista laptop given to me by mom... need upgrade to windows 10 free i have...

    in XBoX Accessibility
    older windows vista laptop given to me by mom... need upgrade to windows 10 free i have...: i need to make this pc my pc it was given to me by my mother but i dont know password or username and email and i need to backup data on usb sdxc in it 128 gb ex fat format...

  6. My black ops 6 yesterday said upgrade for £27 but I check today it doesn’t say upgrade and...

    in XBoX Games and Apps
    My black ops 6 yesterday said upgrade for £27 but I check today it doesn’t say upgrade and...: Black ops will not let me upgrade an make me buy the vault edition now even tho it was £27 instead of £89 yesterday have they stopped upgrades from game pass to vault?...

  7. Wreckfest on game pass upgrade to x/s

    in XBoX Games and Apps
    Wreckfest on game pass upgrade to x/s: On the game pass version of wreckfest, if you upgrade to the x/s version, do you lose all your cars and accomplishments 904f3b93-2961-4004-99cd-4146f9d47cc2

  8. Upgrade the xbox for faster downloads...

    in XBoX on Consoles
    Upgrade the xbox for faster downloads...: In many years xbox servers are so slow internet download speed, really annoying, if i have 500mbits up and down then that speed applies. Isp is in charge of internet speed and Microsoft/xbox will...

  9. Black Ops 6 Vault Edition Upgrade

    in XBoX Games and Apps
    Black Ops 6 Vault Edition Upgrade: I use my father's xbox so his account has the game pass and he has the setting on that shares that on the xbox. I recently seen that Game Pass Ultimate subscribers can get a €30 Vault Edition...

  10. I purchased gamepass but it was the wrong one, went to upgrade it and was charged the full...

    in XBoX Accessibility
    I purchased gamepass but it was the wrong one, went to upgrade it and was charged the full...: I need to be refunded for the initial membership. 0d33da8e-7768-415e-aa41-dd49d8a055d3