Updated my credit card information and can't buy anymore

Discus and support Updated my credit card information and can't buy anymore in XBoX Sales and Promo to solve the problem; Hi, How are you guys doing? I hope you all are fine. So, I updated my credit card information, same number, different "valid thru" date and security... Discussion in 'XBoX Sales and Promo' started by Flávio Neves, Mar 20, 2017.

  1. Updated my credit card information and can't buy anymore


    Hi,

    How are you guys doing? I hope you all are fine.

    So, I updated my credit card information, same number, different "valid thru" date and security code. When I did add the card, a small amount was charged, everything was fine until here. After this confirmation charge, nothing else is charged. I just can't
    buy at Xbox Store. An error says that my card holder refused the payment, but I already called them and not a single try shows up in their system. If I try to buy at any other site, my card works and the charge shows up in the card holder system, but if I
    try to buy at Xbox store, don't.

    I already removed the card and added back a dozen times, every time I add the card back, a small confirmation value is charged successful, I even receive the SMS confirmation, but any other purchase works. I tried the support chat a lot of times and every
    time the answer is the same "The card holder is rejecting, call them", so I call the card holder and they say "The purchase attempt is not even showing up here, it's like its never left Microsoft servers, call Microsoft".

    Please, guys, help me out, I'm without options.

    Thank you!

    :)
     
    Flávio Neves, Mar 20, 2017
    #1
  2. AntonzzH
    AntonzzH Guest
    Microsoft Store Problem

    Hey! So I'm on Xbox one X and I'm having issues with buying games. So I can't buy anything from the Microsoft store with my credit card, but my dad's card works fine. I Have updated my card information many times. And when trying to buy a game Xbox
    says "Can't process payment". Also I can buy Forza Horizon 4 dlc cars from the ingame marketplace with my card but not from Microsoft store?
     
    AntonzzH, Mar 20, 2017
    #2
  3. Mister Beep
    Mister Beep Guest
    Can't buy using my credit card anymore

    Hey there,

    Sorry to hear about the issue. Due to our Xbox Support forums being public, we're unable to assist with any billing or account related issues. I recommend reaching out to our phone support team through our
    Contact Us page so they can take a look and assist further.

    Thanks for posting!
     
    Mister Beep, Mar 20, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Updated my credit card information and can't buy anymore

    Hey Flavio Neves! We have passed your information along to another team that should reach out soon to help resolve your issue. Thanks!

    --------------------------------------





    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
     
    Mister Cizl, Mar 21, 2017
    #4
  5. Thank you very much Updated my credit card information and can't buy anymore :)
     
    Flávio Neves, Nov 3, 2018
    #5
  6. Flávio Neves Win User

    Updated my credit card information and can't buy anymore

    Hey Flavio Neves! We have passed your information along to another team that should reach out soon to help resolve your issue. Thanks!

    --------------------------------------



    Mister CiZl

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
    Thank you very much :)
  7. Mister Cizl Win User

    Updated my credit card information and can't buy anymore

    Hey Flavio Neves! We have passed your information along to another team that should reach out soon to help resolve your issue. Thanks!

    --------------------------------------





    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  8. Kunkolino Win User

    Buying points.

    I got the same problem... I don't know what to do, I re-added my credit card informations, checked the funds, even changed the credit card to another one to be able to buy... but nothing! I just can't buy.
  9. Mister Beep Win User

    Can't buy using my credit card anymore

    Hey there,

    Sorry to hear about the issue. Due to our Xbox Support forums being public, we're unable to assist with any billing or account related issues. I recommend reaching out to our phone support team through our
    Contact Us page so they can take a look and assist further.

    Thanks for posting!
  10. CageySine607168 Win User

    Can't buy using my credit card anymore

    It can be possible that this card was used on a card before with a pending balance for subscription renewal which was not paid until declined. This is the one of the reasons Microsoft can block your card, so pay your dues.
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Updated my credit card information and can't buy anymore

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