Updated console - broke everything

Discus and support Updated console - broke everything in XBoX on Consoles to solve the problem; Kinect stopped working. The Kinect is not even powering on. Followed ALL troubleshooting tips. Everything's groovy except there's no power. Media... Discussion in 'XBoX on Consoles' started by mayhemsince1977, Sep 12, 2016.

  1. Updated console - broke everything


    Kinect stopped working. The Kinect is not even powering on.

    Followed ALL troubleshooting tips. Everything's groovy except there's no power.

    Media remote no longer controls non Xbox functions. No TV or cable control.

    The console no longer talks to my TV or cable box. They no longer power on and off with the console.

    Followed ALL troubleshooting tips. All information and codes exactly as they were previous to the update.

    I've read many posts exactly like this one. All with the same response from an Xbox rep. I have had my Xbox since day one without a single hiccup, I have a hard time believing that all my accessories and connections stopped working at the same time.

    Not sure where to go from here.

    :)
     
    mayhemsince1977, Sep 12, 2016
    #1
  2. RichieBowman
    RichieBowman Guest
    Update caused my console to factory reset

    Its updated and done a full factory reset. wiped everything. joke. preview program is broken. no support from xbox either.
     
    RichieBowman, Sep 12, 2016
    #2
  3. ChuckD2040
    ChuckD2040 Guest
    everything broke...

    not to be a [REMOVED - LANGUAGE] or anything i know your trying to help, but i said in my last post that it didn't work.
     
    ChuckD2040, Sep 12, 2016
    #3
  4. Updated console - broke everything

    I should also mention that my mic on the stereo headset also does not work anymore.
     
    mayhemsince1977, Sep 12, 2016
    #4
  5. I doubt that it's all your accessories that have suddenly stopped working. Most likely it's an issue with your console.

    For the amount of issues you seem to be having, First I'd suggest a complete factory reset of the console. And if your still having issues after that, I'm afraid it'll be off to the service centre with it..
     
    Skeeter Quill, Oct 31, 2018
    #5
  6. Skeeter Quill Win User

    Updated console - broke everything

    I doubt that it's all your accessories that have suddenly stopped working. Most likely it's an issue with your console.

    For the amount of issues you seem to be having, First I'd suggest a complete factory reset of the console. And if your still having issues after that, I'm afraid it'll be off to the service centre with it..
  7. mayhemsince1977 Win User

    Updated console - broke everything

    I should also mention that my mic on the stereo headset also does not work anymore.
  8. Mister Gwyther Win User

    everything broke...

    Hey Chuck, there's no need for any foul language here, we're just trying to help. To be fair, you didn't clearly say that you tried the troubleshooting for that particular error. It would be very helpful to us if you can outline exactly what steps you have
    or have not tired.

    That said, if the primary storage device isn't working properly, can you try removing it and use a USB device to try and do the update? If this works, there may be an issue with your primary storage device that would require repair or replacement. Please let
    us know the result trying this, thanks!
  9. Mythic xSagex Win User

    everything broke...

    396B-0000-D080-0200-8007-045D

    A storage device (memory unit or hard drive) was not found during the software update. Follow these steps:

    1. Turn off your console.
    2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn
      how to remove the hard drive
      .
    3. Add your primary storage device, for example, the hard drive.
    4. Turn on the console
    5. Try updating the console again
    As for the Disc drive issue, That will probbaly need a repair
  10. Mister Gwyther Win User

    everything broke...

    Hey there Chuck! I'm sorry to hear about all these issues happening at once. Let's go one by one and see what we can do, OK?

    For the freezing issues, please start with this guide and linked troubleshooter (forums.xbox.com/.../8221.aspx). Please let me know the result of this.

    When you say it won't download updates, can you elaborate on this? Does it never prompt you for the update, or does something go wrong when you try to update your games? Do you get an error message or code?

    As for the disc tray, is it not responding, or is it physically stuck? When you try to open it with the physical console button, does it make any sound at all, like it is trying to open, or is it completely unresponsive? What about when you try to open the
    disc tray from the dashboard controls (on the Home Hub, highlight the game if there is one and press (Y) to eject. Otherwise the options should just be eject if you press (A)).

    I know that's a lot to work through, but take your time and post back with the results of these steps. Thanks!
Thema:

Updated console - broke everything

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