Update Your Console's Location

estronal210 · Sep 20, 2022

I am tired of seeing this whenever I try and open Microsoft Rewards App on my Xbox. It's all I've had for 3 months now. Every setting I can see is correctly set. Email, location, language and billing address.

Anyone tell me what this means and how to fix it?

:)

XBF Brad A

Hi Natpars,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

estronal210

Everything is properly set. Nothing is in apparent conflict.

napalm 31337

Hello, since this morning I can no longer launch the Microsoft Rewards app. I have a message saying Update your console's location.

My console and app are updated. What is strange is that it works when I put my console in French (I'm French). I prefer to play in English so I put my console at United State and it doesn't work anymore.

The solution to your issue is in what you wrote: if you are French, living in France, internet connection have a french IP, and all your profile is French, if you put your console in English/United States, when you start the Microsoft Rewards App, the app
find that your rewards profile is French based.

For that reason the error say to "update your console location" because you moved away from French/France.

Put back the console to French language, France state.

As a workaround you can access the Microsoft Rewards site from PC or Smartphone.

JosefLBohorquez

Just to double check, see if your country/region for your Microsoft account is the same as where you're physically located:

https://account.microsoft.com/profile

If not, that could be the reason, please change it to your physical location

estronal210

I don't think ISP can offer a new static IP. Have yet to try a factory reset of the router itself. No idea how to do option A

Update Your Console's Location