Update payment option/billing info? Need help.

Gilded Avenger · Mar 2, 2014

Every time I try to sign into my account () an error message pops up saying "Your membership has been suspended until you update your payment option." I have been working to resolve this problem for a few days now and I have gotten no where.
Every time i try to update my payment info it tells me I am unable to do this. I have been back and forth on my computer for hours at a time trying to figure this out.

:)

xbox360italy · Mar 2, 2014

I need help

Hello

If you already have old credit cards on file there you may need to call (800) 4myxbox to clear the old ones, Otherwise on your console you can go to Settings>Account>Manage Payment options>Add credit card,Add paypal or update payment options.

support.xbox.com/.../add-edit-xbox-live-payment-option

Nerite · Mar 2, 2014

I need help. live Gold

Here is the link sorry:
support.xbox.com/.../remove-xbox-live-payment-option

Smwutches · Mar 2, 2014

If you can't updated your payment information via the website, you'll need to contact support directly to speak to billing and they can sort it out for you. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

badbeattleborg · Oct 31, 2018

The reason that this is happening is most likely that your account was set to auto re-new and was attempting to re-new using the info you have in your account like a credit card. If that credit card is no longer active or doesn't have money xbox doesn't
know but they keep on trying to charge you so there is most likely an balance on your account that is owed that needs to be taken care of. The best option for you is to call 1-800-469-9269 which is the xbox support number for further assistance they need to
update your card and transfer that balance on over to a new card.

badbeattleborg

The reason that this is happening is most likely that your account was set to auto re-new and was attempting to re-new using the info you have in your account like a credit card. If that credit card is no longer active or doesn't have money xbox doesn't
know but they keep on trying to charge you so there is most likely an balance on your account that is owed that needs to be taken care of. The best option for you is to call 1-800-469-9269 which is the xbox support number for further assistance they need to
update your card and transfer that balance on over to a new card.

Smwutches

If you can't updated your payment information via the website, you'll need to contact support directly to speak to billing and they can sort it out for you. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Daft Badger

You would need to update your billing info.

You can find out what to do HERE

Ironwilled

Hi There,

You can use this link to update your billing info and remove and add your PayPal info to your proper email.

Link: https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

NaZoooom

Hi Zacharyclan leader of Xotiic,

Check to see if your current payment method/card on file is still within the expiry date. It may need updating.

Heres the Update your billing address and payment options support page that you may
find helpful.

Hope this helps.

Update payment option/billing info? Need help.