Update on xbox to usb headset please

Hi PhantomThrone71,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're having trouble connecting your Turtle Beach Stealth 700 Gen 2 Max headset to the USB transmitter. I'll be happy to assist you with this issue.



Firstly, please ensure that the USB transmitter is properly connected to your Xbox console or PC. You can try connecting it to a different USB port to see if that resolves the issue. Also, make sure that the USB transmitter is not obstructed by any objects or walls, as this can interfere with the signal.



If the USB transmitter is properly connected and not obstructed, please try resetting the headset and the USB transmitter. To reset the headset, press and hold the power button for 10 seconds until the LED on the headset turns off. To reset the USB transmitter, unplug it from the console or PC, wait for 10 seconds, and then plug it back in.



If the issue persists, you can try updating the firmware of the headset and the USB transmitter. You can download the latest firmware from the Turtle Beach website and follow the instructions provided to update the firmware.



If none of the above steps resolve the issue, it's possible that there may be a hardware issue with either the headset or the USB transmitter. In this case, I would recommend contacting Turtle Beach support for further assistance with updating the firmware version of the headset.

Thank you,

Microsoft Community Moderator

Did you update the controller with the adapter and headset plugged in? Use a USB cable to connect the controller to the USB port on the side of the console then follow the steps at the link below to update it.

support.xbox.com/.../update-controller-for-stereo-headset-adapter

Good luck.

Update the controller by plugging it into the usb on the xbox one , BUT you have to have the headset adapter AND a headset plugged in at the same time so it will update the adapter also ....

Please connect the Controller via usb cable with the xbox and try to update the Controller.

I Did not mention that both controller came in with the xbox. So why would i need to update one but not the other to get the headset to work

I have the same problem, updated two controllers with out the headset adapter, when trying to update with the headset adapter it says it can't update. So I know the USB cable, the controllers, and the xbox one are ok.