Update messed up my Xbox!

No Ban Please · Apr 27, 2018

Hey everyone! I think an update messed with my Xbox or something because I was playing fine the night before. I get on the next day after the update and I can connect to Xbox live fine, I can load games just fine but when it comes to connecting to the game
servers, it just loads and loads. I don't get timeout message or even an error code or anything. It just loads and loads non stop. I check my NAT type and it's "unavailable". I done every troubleshooting solution possible and still no luck. PLEASE HELP

:)

SCOTTIExDONT · Apr 27, 2018

update messed up my xbox

i solved it myself. for some reason if i pressed feedback, it brought me to another page that allowed me to check my connection. after i did that it was fine. the new dashboard was there too

Misses Quinzel · Apr 27, 2018

update messed up my xbox

LiveLoveLonnie - You are not in the preview program on this gamertag that we can confirm, that is why you cannot access those forums. Please post up a new thread on the account you are in the preview program with to get access to those forums.

SCOTTIExDONT - Medium is simply an Ambassador; a gamer like yourself that volunteers his time to help others out. Anyone that works at Microsoft will have an "Official" tag on the bottom of their gamercard.

That being said, the only support for preview has always been on the forums, specifically the
Update Preview Forums. While your issue is resolved, I suggest submitting feedback through your console first with any other issues you have, then checking out those forums for
any possible solution. Thanks for understanding!

mr christie 101 · Apr 27, 2018

Excatly the same issue with my sons account, my profile had disappeared completely from the console. Once it was re-established after multiple failed attempts to sign in I had exactly the same issue, games failed to load, NAT unavailable, common denominator
here is the tell tale recent upgrade. Do you have a queued update for XBox original avatars? Our has sat for hours hung on 0%

Mister Kellogg · Nov 1, 2018

Hi No Ban Please,

To confirm, have you had a chance to work through all the steps in our
NAT troubleshooting guide? If those steps did not help then you will want to reach out to your Internet Service Provider as there may be some settings on your router that need to be adjusted.

Thank you!

Misses Quinzel

LiveLoveLonnie - You are not in the preview program on this gamertag that we can confirm, that is why you cannot access those forums. Please post up a new thread on the account you are in the preview program with to get access to those forums.

SCOTTIExDONT - Medium is simply an Ambassador; a gamer like yourself that volunteers his time to help others out. Anyone that works at Microsoft will have an "Official" tag on the bottom of their gamercard.

That being said, the only support for preview has always been on the forums, specifically the
Update Preview Forums. While your issue is resolved, I suggest submitting feedback through your console first with any other issues you have, then checking out those forums for
any possible solution. Thanks for understanding!

mr christie 101

Excatly the same issue with my sons account, my profile had disappeared completely from the console. Once it was re-established after multiple failed attempts to sign in I had exactly the same issue, games failed to load, NAT unavailable, common denominator
here is the tell tale recent upgrade. Do you have a queued update for XBox original avatars? Our has sat for hours hung on 0%

LiveLoveLonnie

"Group Not Found

The requested Group cannot be found."

SCOTTIExDONT

and i posted this here because xbox support told me to. this was the link i was given by xbox support. if i was supposed to post it elsewhere, then i should've been given a different link in the first place. this whole process was a huge inconvenience, and
xbox didn't help at all with the solution. xbox really needs to develop a better way of contacting support, because the only answers i got were links to forums. and even after i did that, you're now telling me i need to post it somewhere else. when people
contact you with an issue, especially one on your end, then it should not be up to the paying customer to keep posting threads that don't get answered for over an hour. all i wanted was a solution or even just a simple explanation, and i couldn't even get
that. the whole process was inconvenient, and i am very disappointed how my issue was handled, because it wasn't at all

Brooke-Ivy

Awesome, it worked and I can do the update again. Thanks so much!

Update messed up my Xbox!