Update Error on XBox One original

Hi Gabe,

Are you referring to the original Xbox One, One S, or One X?

Try the recommended troubleshooting here (particularly everything under ‘Error message: There was a problem with the update’ > 80072xxx):

Troubleshoot system updates on Xbox | Xbox Support

This is the official support guide (which directs you to the above one as it’s related to an update) for the specific error code you receive:

Error 0x80072ee7 occurs when opening content on your Xbox console or Windows device | Xbox Support

Hope this helps.

Hey Gian thanks for taking the time to bring this issue to us!

From the information provided it seems this is a start up error (Error e102). We suggest trying an offline system update since the original issue is that there is an update error. The fix for this particular issue we suggest following our I
need help with system updates on my Xbox One troubleshooter. Give it a shot and let us know how it goes!

Update, things are getting better

Sorry for the late reply, ive been working non stop.

I was adding my devices and everything was working fine, I was seeing the device image (xbox launch, original xbox etx) until I added the Kinect v1, then I started getting the error again, but I was able to add

Xbox (original)

Xbox 360 Pro

Xbox One Kinect

the device that suddenly caused the error is the following

Kinect v1

compared to before where anything other than an xbox one would cause the error, it slowly getting improving.

Hello there!

We understand that the console appears to be giving an e80 error code.

If the You see an E80 error on your Xbox 360 console article has not assisted, as stated within the page, the last resort is that
the console is in need of some repair. As mentioned in the original post, the console had not been updated for 6 years. The firmware from the start might have had this existing issue of not being able to properly process updates, and only appeared after this
update was attempted.

One suggestion is that some external hard drives can be the cause to updates causing corruption, which lead to such errors, so we say to try switching out the external.

Also try our One red light flashes on an original Xbox 360 console article.

We hope these help, and wish you the best.

Thank you!

Hey there, ScarletCelestial

Would you be able to connect your console to your router via ethernet and try updating it that way?

Regards,