Update account

Discus and support Update account in XBoX Rewards & Social to solve the problem; It says that I have to update my account in order to make the deposit, I have at least more than 10k credits pending. When I click on uodate the info... Discussion in 'XBoX Rewards & Social' started by OpTic Shad0ow, Apr 8, 2017.

  1. OpTic Shad0ow
    OpTic Shad0ow Guest

    Update account


    It says that I have to update my account in order to make the deposit, I have at least more than 10k credits pending. When I click on uodate the info of my account it redirects me to my bill payment profile. I don't know what I am supposed to update because
    all my info is ok

    :)
     
    OpTic Shad0ow, Apr 8, 2017
    #1
  2. Codehead
    Codehead Guest
    Calling All AVF Guitar Heroes!

    Joined. Not much info on my account yet. I assume it'll update at some point.
     
    Codehead, Apr 8, 2017
    #2
  3. Tenchi_Ryu
    Tenchi_Ryu Guest
    Why buying from Microsoft store sucks

    UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.
     
    Tenchi_Ryu, Apr 8, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Update account

    Hello OpTic Shad0ow,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Apr 10, 2017
    #4
  5. Smwutches Win User

    Account not updating?

    You'll want to post in the Xbox Rewards Questions support forum in order for support to check into your account. Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month, so it's too early to see credits
    pending for June purchases.
  6. XBLRewards8 Win User

    Account Updates

    Hello TBEHidden,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account. This is causing the deposit
    to be directed toward the incorrect billing information. When this information does not match your Rewards Account, the deposit fails. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
    this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this
    issue. We apologize for the inconvenience.
  7. FreakRoach Win User

    Account update

    Some games are not available in all the regions. What is your region?
  8. ITILIANM0NST0R Win User

    Account update

    You wiuld have to report it as a bug or find the next closest timezone, if you reach out to support directly and request a call they could help sort it out faster
  9. HassanB Win User

    Account not updating

    Hello,

    Please try to test your connection to Xbox LIVE, if that doesn't work, try to
    delete your profile (profile only)     and then
    download the profile again.

    Go to your Xbox 360 Dashboard > Settings > System > Network Settings > Select your network type either Wired or Wireless > Test Connection to Xbox LIVE. Once that test has completed, wait about 10 seconds and then try to go into a game, a party, or open any
    sort of application that requires Gold.
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Update account

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