Up Grade Addition of Microsoft Solitaire Game Is Not Logging Me Into the Game

Hi there!

I removed your number for privacy reasons since no one on the forums can call you for assistance. However, we are happy to try and help you here on the forums through the comments.

Can you fully explain what happens when trying to log in and what error message you receive?

Are you able to log into the Xbox App without any issues? Is it only this casual game that you cannot log into?

Have you already re-installed the game?

Let us know some more information on the situation and we can try to help you figure this out.

please do not put personal information on the forums page thank you.

I got it working by clicking on the Xbox icon in the microsoft solitaire collection app. Then after that launches a window I was able to go to its home screen and see my Microsoft Solitaire game information and there was a play button. When I clicked that
it signed me in and let me play solitaire.

As a side note I was having the same issue logging into Microsoft Mahjong. I was able to log in and play that game as well using the same method as above.

Was the game that had the advertisement Microsoft Solitaire Collection, or was it just titled Klondike? If the game was just Klondike, then that has nothing to do with Microsoft/Xbox. Only Microsoft Solitaire Collection does. You can also report the game on the Microsoft Store page under Additional Information by selecting Report This Product.

I'm having the same issue. When I open any other xbox game in Win 10 it logs me into my xbox account. But, with Solitaire, it opens the window for xbox and shows me logged in. I close that window to see the solitaire game behind it and it pops up another
window that says "No microsoft account" and gives me a login button or "play as a guest" button. The login takes me back to the xbox window and the cycle repeats. If it is any clue, I check the "don't show this again" checkbox in the error window. It still
always reappears.