Unwarranted and unexplained suspension of xbox account

Today I logged on to find my account has a 7 day suspension without any explanation or reason as to why. I've never received a suspension before and rarely talk on mic or through text so I'm extremely confused about how I received this suspension.

I tried the support desk and received 0 help from the support bot that kept asking me completely irrelevant questions. I managed to find the appeal section only to find myself in a pop quiz about completely random and irrelevant questions which are impossible
to answer only to be locked out for 24 hours because I didn't know "how to modding system works"...

You give no reason for the suspension and no method of finding out more information, your entire enforcement system seems like a big joke run by some pre-school programmers.

Where is the transparency?

:)

 

Unwarranted suspension of account

You can't file a case review for 24 hour suspensions.

They wont contact you when they investigate any reports filed against you,they have all the evidence they need already.



As said,you don't get banned for no reason.There's a list of enforcement myths here
http://enforcement.xbox.com/Home/HowTo#sub-topic0-5

 

Unwarranted suspension of account

Xbox enforcement team are Law judges or Lawyers, for sure.

But they do enforce the law agreed on the TOU. No one gets banned for no reason. Try to file a case review to the Xbox enforcement team to get a better understanding.

 

I just posted on this same subject. Call [Mod Removed], Microsoft Legal Dept. This is illegal....Microsoft has a choice, they can either suspend accounts or credit people's accounts if they are going to suspend, cannot keep your money and
not provide service. This is like "big brother"....you always have the choice to block people or not invite to your party etc. yourself. Twitter and Facebook get away with this because they are FREE, Xbox Live is NOT!

 

Hi,

There is a better way going about this then throwing insults at the enforcement team, All things Enforcement is here

The questions aren't diffcult to answer, take your time with the test.

 

The enforcement team does not use the forums nor to they have a support number to contact. Please follow the link provided above.