Unwanted Name Change

Discus and support Unwanted Name Change in XBoX on Consoles to solve the problem; The other day I received a notification from Xbox Live for a enforcement action in regards to my real name. This is an account my 10 year old daughter... Discussion in 'XBoX on Consoles' started by Sunlight2888, Jul 26, 2020.

  1. Sunlight2888
    Sunlight2888 Guest

    Unwanted Name Change


    The other day I received a notification from Xbox Live for a enforcement action in regards to my real name. This is an account my 10 year old daughter mostly uses and she has come to me crying because someone has changed the real name to "**** sub" and I
    am unable to change it to anything else.

    Please help

    :)
     
    Sunlight2888, Jul 26, 2020
    #1
  2. Smwutches Win User

    Unwanted name change

  3. Shadowskill08 Win User

    Unwanted name change

    Someone likely found the name offensive and reported it. Definitely not a money grab.
  4. Vasile OvidiuVaida Win User

    Unwanted name change

    by accident I mean like I did it as a dare from my friends I thought I was able to change to the name I actually wanted
  5. Christyna64 Win User

    Unwanted name change

  6. AridLizard Win User

    Unwanted Name Change

    if someone has changed details on the account you will need to go to
    https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution
    and follow the instructions there to secure the account as someone must have got hold of the email and password.

    you can also click the Contact Us button on that page to talk to Support about protecting the account

    select Family and Online Safety as the category

    select I Want to Protect My Account as the topic

    scroll to the bottom of the options and select Chat Online or Request a Call

    you will need to sign in for this so create a new outlook or live email account for contacting Support then explain the situation and give details for the account when you get through.

    once you have got evidence from Support that there was unauthorised access to the account go to https://enforcement.xbox.com/ and file a Case Review.

    give the details of the unauthorised access and hopefully they will overturn the Enforcement Action.

    regardless of how the account was compromised, it would be a good idea to remind your daughter about staying safe online and that sharing her sign in details could result in having the account permanently banned and she would lose all her games.
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Unwanted Name Change

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